Logistics Support Technician

City of Lincoln; Durham (NC); On-site; USD 28,000 - 32,000; Full time

Job summary

City of Lincoln in Durham, NC is seeking a Tech Logistics Support Technician to provide on-site logistics support at the North America Hub in North Carolina. The role requires handling daily logistics tasks and supporting all hub functions.

Responsibilities include bundling assets, processing hardware reclaims, using UPS WorldShip, tracking shipments, entering updates in ServiceNow, and maintaining inventory. Strong communication and teamwork are essential; lifting up to 50 lbs is required.

Qualifications

• 1-3 years’ relevant experience in Logistics (Shipping/Receiving) and Inventory Control.
• Experience with ITAD and fulfilling hardware requests through a ticketing program (ServiceNow, Remedy).
• Excellent written and oral communication skills.
• Willing to train the right person with a team-oriented attitude.

Responsibilities

• Bundle assets and consumables for shipment to end users.
• Process/Ship Hardware Reclaims to US and Canada.
• Use UPS WorldShip to ship assets and generate ERLs.
• Track shipments and resolve delays with carriers.
• Work in ServiceNow to create requests and update tasks.
• Assist in disposal of obsolete equipment and ITAD salvage shipments.
• Maintain inventory of supplies and packing materials.
• Verify/update receiving spreadsheets for shipments of new PCs.
• Check logistics equipment for proper operation.
• Collaborate across teams to ensure smooth SLA delivery.

Skills

Logistics

Shipping/Receiving

Inventory Control

ITAD

ServiceNow

Remedy

Communication

Education

High school diploma

Tools

UPS WorldShip

ServiceNow

Remedy

Job description

• Location 42 Moore Dr. Research Triangle,Durham, NC, 27709,United States
• Base Pay $20.00 - $23.00 / Hour
• Job Category Information Technology
• Employee Type Full-Time Non-Exempt
• Required Degree High school

Contact information

• Phone [phone]

Description

POSITION DESCRIPTION

Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time

Job Description:

The Tech Logistics Support Technician will provide dailylogistical support-on site,for the Tech Logistics North America Hub located in North Carolina. The role requires the applicant to master the daily logistics tasks which make up the logistics role. The logistics tech role interacts and supports all other roles in the TechHub. Daily tasks may include and are not limited to:

1.Bundle assets and consumablesfor shipment to end users for requests.

2.Processing/Shipping Hardware Reclaimsto US and Canada for requests.

• Use UPS WorldShip Applicationto ship assets, return cartons, and send ERLs (electronic return labels) to users outside of the normal Service Now ticketing system.
• Track shipments for user inquiries and provide information to resolve delayed and lost shipments, by contacting UPS and creating incidents.
• Work in ServiceNowto create requests, document updates, complete tasks, monitor requests for user updates and respond with required information in a timely efficient manner.
• Assist in the Preparation of obsolete equipment for disposal and coordination of salvage shipments (ITAD) when required.
• Maintain Inventory of suppliesto ensure proper stock of boxes and packing materials associated with shipping/receiving.
• Verify and updatereceiving spreadsheets for shipments of new PCs and consumables when required.
• Check logistics equipmentfor proper operation to ensure safety, elevate concerns for repair or replacement to TechHub team lead.
• Assisting/Cross training in other areas as needed to ensure positive user experiences within SLA.
• Strong communication skills both verbal and written to support clients and team members to ensure a positive environment.

The ideal candidate should have 1-3 years’ relevant experience in one or more of the following areas: Logistics(Shipping /Receiving), Inventory Control,ITAD,fulfilling hardware requeststhrough a ticketing program (ServiceNow, Remedy, etc.), and excellent written and oral communication skills. Willing to train the right person with a team-oriented attitude.

Other qualities and duties:

a) Knowledge of domestic (US) and/or international shipping procedures and applications such as UPS Worldship, FEDEX, DHL, etc.,

b) Post ticket updates forallindividual work completed.

c) Have a working knowledge of Microsoft Office 365 Office Suite -Outlook, Excel, and Word.

d) This position requires standing, bending and lifting packages up to 50lbs. without assistance.

e) The ability to work in a fast-paced environment requiring flexibility andteamwork.

i.) Perform other duties as assigned to help team succeed and meet goals

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.

Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.

DISCLAIMER

This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Additional Information

• Location Research Triangle, NC, USA