Logistics Support - Carrier Onboarding

Trimble; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Carrier Onboarding Project Manager to enhance customer integration and support. This role involves delivering onboarding requests, training users, and managing multiple ticketing queues. The ideal candidate will possess strong organizational skills, a customer service mentality, and proficiency in Spanish. Join a diverse team that values inclusion and offers comprehensive benefits, including medical and retirement plans. If you're a self-motivated team player looking to make an impact, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plans

Qualifications

• Bachelor's degree in Business Administration or 2+ years in customer support.
• Proficiency in Spanish is required along with strong communication skills.

Responsibilities

• Deliver onboarding requests via ticketing system, phone, and email.
• Provide training for key users and ensure continuous support.

Skills

Customer Support

Proficiency in Spanish

MS Office

ERP Systems

Technical Comprehension

Communication Skills

Organizational Skills

Multitasking

Education

Bachelor's Degree in Business Administration

Job description

Your Title: Carrier Onboarding Project Manager

Job Location: Mexico - Remote | United States - Remote

Our Department: Transportation (Transporeon)

What You Will Do

1. Deliver onboarding requests concerning our platforms via ticketing system, phone, and email.
2. Provide training for key users and ensure continuous support for system users.
3. Complete integration of new carriers onto the platforms, including communication of interface configurations, project specifications, and system launch coordination.
4. Prepare and participate in customer workshops.
5. Collaborate closely with team members across departments.
6. Handle administrative tasks such as preparing internal and external reports and tasks for infrastructure and development teams, while adhering to deadlines.
7. Gather customer information and document all interactions via a ticketing tool.
8. Serve as a main contact for new and existing customers.
9. Meet project deadlines.
10. Manage multiple ticketing queues/mailboxes alongside team members.

Skills & Experience Required

• Bachelor's degree in Business Administration and/or 2+ years in customer support (desirable).
• Proficiency in Spanish is required.
• Strong understanding of system interfaces with other applications.
• Proficiency in MS Office and internet navigation.
• Experience with ERP systems is an asset.
• Quick technical comprehension.
• Excellent customer service mentality.
• Outstanding communication and interpersonal skills.
• Self-motivated and solution-oriented team player.
• Strong organizational skills and initiative.
• Ability to multitask and work in a fast-paced environment.
• Portuguese language skills are highly desirable.

Our Commitment to Diversity and Inclusion

We celebrate our differences and see diversity as a strength. We actively participate in inclusive opportunities and aim to reflect our diverse customer base and community in our team. We have programs to ensure our people feel seen, heard, welcomed, and that they belong, regardless of their background.

Privacy Policy and Compensation

For details on our privacy practices and compensation range, please refer to our privacy policy and the specific salary range provided. We offer comprehensive benefits including medical, dental, vision, life, disability, paid time off, retirement plans, and more. We are an equal opportunity employer and do not discriminate based on protected characteristics. For accommodations or assistance, contact [e-mail].