Logistics Customer Support - Carrier Onboarding

Trimble Inc.; Montana; Remote; USD 60,000 - 79,000; Full time

Job summary

An innovative company is seeking a Carrier Onboarding Project Manager to lead onboarding processes for their platforms. This role involves delivering onboarding requests, providing user training, and ensuring seamless integration of new carriers. With a focus on customer support, you'll collaborate with various departments and maintain multiple ticketing queues. The ideal candidate will possess strong communication skills, a customer-focused mentality, and proficiency in MS Office. Join a diverse team that values inclusiveness and offers comprehensive benefits, including medical and retirement plans.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Bachelor's degree or 2+ years in customer support is desirable.
• Solid understanding of system interfaces with other applications.

Responsibilities

• Deliver onboarding requests via ticketing system, phone, and email.
• Provide training for key users and ensure continuous support.

Skills

Customer Support

Communication Skills

Organizational Skills

Technical Comprehension

MS Office Proficiency

Spanish Language Proficiency

Portuguese Language Proficiency

ERP Systems Experience

Education

Bachelor of Business Administration

Job description

Job Location: US - Remote

Our Department: Transportation (Transporeon)

What You Will Do

• Deliver onboarding requests concerning our platforms via ticketing system, phone and/or email.

Provide training for key users and ensure the continuous support of the users of our systems

Complete integration of new carriers onto the platforms, requiring expert communication of interface configurations, project specifications, and coordination of system launch.

Preparing and participating in customer workshops.

Work closely with the other team members in various departments.

Administrative tasks, such as preparation of internal and external reports or preparation of tasks for the infrastructure and development teams while maintaining time constraints.

Gather customer information and documentation of all interactions through a ticketing tool.

Become one of the main contacts for new and existing customers.

Meet deadlines of customer projects.

Maintain multiple ticketing queues/mailboxes alongside of other team members.

What Skills & Experience You Should Bring

Bachelor of Business Administration and/or 2+ years in customer support is desirable

Solid understanding of how systems interface with other applications

Proficient in MS Office products, and navigating internet resources.

Experience with ERP systems will be an asset

Excellent customer focused mentality

Outstanding communication and interpersonal skills

Self-motivated and solution-oriented team player

Organizational skills and initiative

Ability to multi task and work in a fast pace environment.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

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Your Title: Carrier Onboarding Project Manager

Job Location: US - Remote

Our Department: Transportation (Transporeon)

What You Will Do

• Deliver onboarding requests concerning our platforms via ticketing system, phone and/or email.

• Provide training for key users and ensure the continuous support of the users of our systems

• Complete integration of new carriers onto the platforms, requiring expert communication of interface configurations, project specifications, and coordination of system launch.

• Preparing and participating in customer workshops.

• Work closely with the other team members in various departments.

• Administrative tasks, such as preparation of internal and external reports or preparation of tasks for the infrastructure and development teams while maintaining time constraints.

• Gather customer information and documentation of all interactions through a ticketing tool.

• Become one of the main contacts for new and existing customers.

• Meet deadlines of customer projects.

• Maintain multiple ticketing queues/mailboxes alongside of other team members.

What Skills & Experience You Should Bring

• Bachelor of Business Administration and/or 2+ years in customer support is desirable

• Spanish language proficiency required

• Solid understanding of how systems interface with other applications

• Proficient in MS Office products, and navigating internet resources.

• Experience with ERP systems will be an asset

• Fast technical comprehension

• Excellent customer focused mentality

• Outstanding communication and interpersonal skills

• Self-motivated and solution-oriented team player

• Organizational skills and initiative

• Ability to multi task and work in a fast pace environment.

• Portuguese language proficiency highly desirable

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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Hiring Range:

60632

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78758

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Bonus Eligible?

No

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law. The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact [e-mail]

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

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