Logistics Support - Carrier Onboarding

Trimble Inc.; New Jersey; Remote; USD 60,000 - 79,000; Full time

Job summary

An established industry player is seeking a Carrier Onboarding Project Manager to enhance customer experience through effective onboarding and support. This role involves delivering onboarding requests, training users, and ensuring seamless integration of new carriers onto platforms. The ideal candidate will possess strong communication skills, a customer-focused mentality, and the ability to multitask in a fast-paced environment. Join a diverse and inclusive team dedicated to fostering a supportive workplace and making a significant impact in the transportation sector. If you thrive in collaborative settings and are passionate about customer success, this opportunity is perfect for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Retirement plans

Employee Stock Purchase Plan

Paid Parental Leave

Qualifications

• 2+ years in customer support, preferably with a Bachelor in Business Administration.
• Proficient in MS Office and understanding of system interfaces.

Responsibilities

• Deliver onboarding requests via ticketing system, phone, and email.
• Provide training for key users and support system users.
• Complete integration of new carriers onto the platforms.

Skills

Spanish language proficiency

Bachelor of Business Administration

Customer support experience

Understanding of system interfaces

Proficient in MS Office

Experience with ERP systems

Fast technical comprehension

Excellent customer-focused mentality

Outstanding communication skills

Organizational skills

Ability to multitask

Education

Bachelor of Business Administration

Tools

Ticketing system

ERP systems

Job description

Your Title:

Carrier Onboarding Project Manager

Job Location:

Mexico - Remote | United States - Remote

Our Department:

Transportation (Transporeon)

What You Will Do

1. Deliver onboarding requests concerning our platforms via ticketing system, phone, and/or email.
2. Provide training for key users and ensure continuous support of our systems users.
3. Complete integration of new carriers onto the platforms, requiring expert communication of interface configurations, project specifications, and coordination of system launch.
4. Prepare and participate in customer workshops.
5. Work closely with other team members across various departments.
6. Perform administrative tasks, such as preparing internal and external reports or tasks for infrastructure and development teams, while maintaining deadlines.
7. Gather customer information and document all interactions through a ticketing tool.
8. Become a main contact for new and existing customers.
9. Meet deadlines for customer projects.
10. Maintain multiple ticketing queues/mailboxes alongside team members.

What Skills & Experience You Should Bring

• Bachelor of Business Administration and/or 2+ years in customer support (desirable)
• Spanish language proficiency (required)
• Solid understanding of system interfaces with other applications
• Proficient in MS Office and internet navigation
• Experience with ERP systems (asset)
• Fast technical comprehension
• Excellent customer-focused mentality
• Outstanding communication and interpersonal skills
• Self-motivated and solution-oriented team player
• Organizational skills and initiative
• Ability to multitask and work in a fast-paced environment
• Portuguese language proficiency (highly desirable)

Trimble's Inclusiveness Commitment

We celebrate our differences. Our diversity is our strength. We actively participate in inclusive opportunities. Diversity, Equity, and Inclusion guide our success and our desire to improve. We seek community members who represent our customers and the places we live and work.

We have programs to ensure our people are seen, heard, welcomed, and that they belong, regardless of who they are or where they come from.

Trimble's Privacy Policy

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Pay Equity

Trimble provides a compensation range and benefits it believes it might pay or offer for this position. This range is based on a full-time schedule. Trimble reserves the right to pay more or less and offer additional benefits depending on circumstances.

Hiring Range:

60,632 - 78,758

Bonus Eligible?

No

Trimble offers comprehensive benefits including Medical, Dental, Vision, Life, Disability, Time off, retirement plans, tax savings plans, Paid Parental Leave, and Employee Stock Purchase Plan.

Trimble is an equal opportunity employer, embracing diversity and taking affirmative action without regard to protected characteristics. We consider qualified applicants regardless of criminal history, in compliance with applicable laws.

We are committed to providing reasonable accommodations for individuals with disabilities and sincerely held religious beliefs. For assistance or accommodations, contact [e-mail].