Logistics Supervisor (Freight Forwarding)

Apex Logistics International; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Apex Logistics International is seeking a Warehouse Customer Service Supervisor to lead the CS team and act as the operations bridge between Warehouse Operations, Air Import/Export, Domestic Dispatch, and other stakeholders.

The role requires strong end-to-end operational knowledge, people management, sound judgment, and the ability to independently manage daily operations and resolve exceptions.

Qualifications

• Experience in warehouse customer service or logistics operations.
• Strong understanding of inbound/outbound shipment processes.
• Supervisory or team leadership experience including scheduling and coaching.
• Ability to prioritize and solve problems in a fast-paced environment.
• Experience handling time-sensitive shipments preferred.

Responsibilities

• Lead daily shift activities, staffing, schedules, and attendance.
• Oversee end-to-end warehouse CS process from planning to dispatch.
• Coordinate with Air Import/Export, Domestic Dispatch, and Warehouse Ops.
• Monitor KPIs, identify gaps, and drive corrective actions.
• Ensure compliance with SOPs, safety policies, and regulatory requirements.

Skills

Team leadership

Warehouse operations

Freight forwarding

Air Import/Export

Operational judgment

Tools

Warehouse management system

Microsoft Office

Job description

Established in 2001, Apex Logistics International has become a top dependable solution for those seeking expertise in freight forwarding, contract logistics, customs brokerage, transportation management, warehousing, and distribution. With a presence in 70 countries across six continents, 42 offices, 2,500+ dedicated employees, and consistent, dependable services, Apex continues to grow rapidly and deliver passion worldwide.

SUMMARY:

The Warehouse Customer Service Supervisor is responsible for leading the Warehouse CS team and serving as a key operational bridge between Warehouse Operations, Air Import, Air Export, Domestic Dispatch, and other internal and external stakeholders. This role requires strong end-to-end operational knowledge, people management skills, sound judgment, and the ability to independently manage daily operations and resolve exceptions.

DUTIES AND RESPONSIBILITIES:

1. Team & Shift Management

• Manage daily shift activities, staffing, workload allocation, schedules, attendance, timecards, overtime, and shift coverage.
• Ensure effective shift handoff and proper communication of pending shipments, exceptions, and operational priorities.
• Manage team and individual performance through regular coaching, performance reviews, training, and development.
• Maintain appropriate records of employee performance, attendance, coaching, and training.
• Hold team members accountable while maintaining a professional and productive work environment.

2. End-to-End Operational Management & Performance

• Understand and oversee the Warehouse CS process from shipment planning and warehouse receipt through handling, release, loading, and dispatch.
• Prioritize inbound and outbound workload based on shipment urgency, customer requirements, Dispatch needs, and available resources.
• Supervise team execution and ensure shipment status, system updates, documentation, and operational requirements are handled accurately and timely.
• Monitor operational performance and KPIs, identify service or process gaps, and take appropriate corrective action.
• Proactively identify potential delays or risks and resolve operational problems before they impact customers or service commitments.

3. Warehouse Coordination & Critical Shipment Control

• Work closely with Warehouse Operators and Warehouse Operations leadership to coordinate daily execution and provide clear shipment priorities and handling instructions.
• Maintain close visibility and control over high-value (HV), critical, NFO, expedited, and other special-handling shipments.
• Monitor important loads through warehouse handling and loading to ensure instructions, timelines, security requirements, and service expectations are properly followed.
• Address and escalation discrepancies, damages, shortages, loading issues, delays, or other operational exceptions immediately.

4. Cross-Department Collaboration & Problem Solving

• Collaborate closely with Air Import, Air Export, Domestic Dispatch, Warehouse Operations, and other supporting teams to ensure smooth end-to-end execution.
• Act as a key escalation point for Warehouse CS operational issues and coordinate across departments to drive timely resolution.
• Understand the priorities and requirements of different departments and translate them into clear warehouse execution plans.
• Maintain effective communication with internal and external stakeholders regarding operational status, exceptions, and service risks.

5. Process Improvement, Compliance & Service Quality

• Continuously review workflows and identify opportunities to improve efficiency, accuracy, communication, and service quality.
• Work across departments to address recurring operational issues, improve SOPs, and implement sustainable solutions.
• Ensure Warehouse CS activities comply with company SOPs, safety and security policies, customer requirements, and applicable regulatory requirements.
• Support standardization, training, and implementation of new or improved operational processes.
• Take ownership of Warehouse CS operational performance and demonstrate the ability to independently manage daily operations.
• Develop team capability through coaching, cross-training, accountability, and succession planning.
• Demonstrate strong judgment, initiative, problem-solving ability, and cross-functional leadership.

QUALIFICATIONS:

• Experienced in warehouse customer service, freight forwarding, air freight, transportation, or related logistics operations.
• Strong understanding of warehouse operations and inbound/outbound shipment processes; knowledge of Air Import, Air Export, and Domestic Dispatch is strongly preferred.
• Previous supervisory or team leadership experience, including scheduling, timecard management, performance management, coaching, and employee development.
• Strong operational judgment and ability to prioritize and solve problems in a fast-paced environment.
• Experience handling HV, critical, NFO, expedited, or other time-sensitive shipments is preferred.
• Strong communication and cross-functional collaboration skills.
• Working knowledge of warehouse/shipment management systems, Microsoft Office, and operational reporting.
• Ability to work flexible hours and provide operational support based on business needs.