Logistics Specialist - Hybrid

FFL Brands; Boulder (CO); Hybrid; USD 26,174 - 30,307; Full time

Benefits offered by this job

Standard FFL Brands Benefits Package

Medical, Dental, Vision, 401(k) Match

Employee Pricing

Profit Share Bonus Program

Job summary

FFL Brands is seeking a detail-oriented team member for their Logistics team in Boulder, CO. This hybrid position requires handling order processing, supporting internal customers, and ensuring effective communication for supply chain activities. Candidates should have at least 2 years of experience in logistics or customer service and be proficient in MS Office. The role offers a competitive hourly wage and a range of benefits, including health insurance and a profit-sharing bonus program.

Qualifications

• 2 years logistics, customer service, or transferable experience required.
• Competent in Excel, Word, PowerPoint.

Responsibilities

• Order entry processing and logistical fulfillment for orders.
• Support internal customers regarding logistics concerns.
• Daily reporting and communication for supply chain activities.
• Provide inventory updates to internal and external partners.
• Audit freight shipping charges and submit claims.

Skills

Energetic and positive approach to challenges

Detail oriented

Interpersonal skills

Strong verbal and written communication

Organizational skills and multitasking

Strong work ethic

Ability to work independently and in a team

Tools

MS Office Suite

Google Suite

Salesforce

Job description

Description

This is a hybrid position that requires 2 days per week worked from our corporate office in Boulder, CO.

Are you a dynamic team player who believes in the value of quality customer experiences? Do you want to work in a collaborative environment where you know your coworkers and can have an active voice? If you answered "yes" to both of those questions, you are exactly the type of person we want on our team!

Purpose of Position

To serve as a key member of the Logistics team, responsible for the day to day execution of the logistics functions, advocating for dealers and customers while ensuring cost-effectiveness and timely management of product movement.

Top Priority Functions

• Order entry processing and logistical fulfillment for both domestic and international orders
• Dealer & internal customer support regarding orders, logistics, concerns regarding shipments, etc.
• Execution of daily reporting
• Communication for international supply chain activities between factories, logistics providers, and customer orders
• Identify client requirements by establishing personal rapport with potential and actual clients and others
• Provide inventory updates to internal teams and external partners
• Audit freight shipping charges
• Ensure data integrity in CRM
• Submit shipping claims with supporting documents
• Facilitate backorder processing to prioritized customers

Other Functions

• Periodically, as needed, support customer service by answering phone calls to capture initial intake information and setting expectations for customer service timelines and process

Working Conditions / Safety Hazards

• Hybrid: Remote & In-Office
• Office and warehouse setting
• Minimal travel

Pay Class & Range

• Full-Time; Hourly; Non-Exempt
• $19-$22/hr

Benefits Eligible

• Standard FFL Brands Benefits Package
• Medical, Dental, Vision, 401(k) Match, LTD, STD, Life AD&D
• Employee Pricing

Bonus Eligible

• Profit Share Bonus Program

Requirements

To Perform Functions Effectively and Efficiently

• Energetic and positive approach to evolving changes and challenges of a fast-paced workplace
• Detail oriented relating to data entry, problem solving, and information/process analysis
• Well-honed interpersonal skills and an ability to get along with others
• Strong verbal and written communication skills - ability to write clear, organized emails and documents
• Strong organizational skills and the ability to multitask
• Boundless energy and team spirit
• Strong work ethic, excited about getting the job done and identifying opportunities for improvement in both efficiency and process
• Committed to providing top quality service; serve as a great ambassador for the company
• Can work both independently and as part of a team

Minimum Knowledge & Experience

• 2 years logistics, customer service or transferable experience
• Proficient in MS Office Suite and/or Google Suite (Competent in Excel, Word, PowerPoint)
• Salesforce experience a plus