Logistics Specialist

Great Western Malting Co.; Washington (District of Columbia); Hybrid; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a Logistics Specialist to join their dynamic logistics team. This role is crucial for ensuring the smooth execution of logistics processes, including tender management and customer service coordination. The ideal candidate will possess exceptional attention to detail, strong problem-solving abilities, and a commitment to excellence in a fast-paced environment. You will have the opportunity to work collaboratively with various stakeholders, enhancing operational efficiency and customer satisfaction. If you thrive in a team-oriented atmosphere and are passionate about logistics, this position offers a rewarding career path with numerous benefits.

Benefits

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Tuition reimbursement

Fitness subsidy

Referral program

Product discounts

Qualifications

• Experience in logistics with a focus on LTL.
• Strong proficiency in MS Office tools.

Responsibilities

• Ensure timely execution of logistics processes and manage customer inquiries.
• Resolve shipment issues and monitor carrier performance.

Skills

Attention to detail

Problem-solving

Communication

Multitasking

Relationship-building

Education

Associate's or Bachelor's degree

2-4 years experience with LTL logistics

Tools

BlueJay Solution

MS Office (Excel, Word, Outlook)

Job description

Malteries Soufflet, acquired United Malt Group in 2023, creating the world’s largest malting company with an annual production capacity of 3.7 million tons of malt through 41 facilities in 20 countries. Our products serve both industrial and craft brewers and distillers. With over 2,300 employees, we are proud of our rich heritage and are committed to sustainability and diversity, fostering a safe and inclusive environment for all employees.

POSITION SCOPE

The logistics specialist is a key member of Soufflet Malt’s logistics team. You will ensure the daily success of tender management, working closely with customer service and distribution centers to ensure on-time pickup and delivery. Your attention to detail and problem-solving skills are critical for creating seamless logistics processes. Strong communication, collaboration, and a team-oriented attitude are essential for supporting process improvements, system optimization, customer delivery issues, carrier management, freight payment, and audits.

ESSENTIAL FUNCTIONS

1. Ensure coverage and execution of loads against milestones, identifying risks to successful delivery.
2. Arrange special transportation for expedited, diverted, or consolidated shipments.
3. Review and decide on accessorial charge requests within payment windows.
4. Assist with freight invoice reviews, diagnose discrepancies, and correct basic errors.
5. Work proactively with carriers to provide necessary information for smooth transportation.
6. Resolve customer shipment issues, including routing returns, damage claims, and replacements.
7. Monitor carrier performance and report failures for review.
8. Support data cleaning for aging exceptions by gathering shipment data.
9. Stay updated on carrier routes, rates, and changes.
10. Update internal documents and TMS system configurations as needed.
11. Serve as a primary logistics contact for customer shipment inquiries.
12. Coordinate with customer service on complaints and problem resolution.

KNOWLEDGE, SKILLS & ABILITIES

1. Exceptional attention to detail for accuracy and exception resolution.
2. Strong work ethic and commitment to task completion.
3. Ability to multitask effectively in a fast-paced environment.
4. Relationship-building skills with colleagues, customers, and service providers.
5. Interpersonal skills to influence others without authority.
6. Ability to work independently in an office setting.
7. Ability to interpret transportation documents (rate contracts, BOLs).
8. Associate’s or bachelor’s degree or 2-4 years experience with LTL logistics.
9. Experience with BlueJay Solution or similar TMS systems.
10. Proficiency in MS Office (Excel, Word, Outlook).

WORKING CONDITIONS

1. Standard hours with flexibility for time zone differences.
2. Ability to remain stationary or stand for extended periods.
3. Constant use of a computer and office equipment.
4. Personal protective equipment required on manufacturing and distribution sites.
5. Work in an open-office, hybrid environment, and participate in onsite meetings.
6. Compliance with all safety policies and standards.

COMPENSATION

Hourly Rate: $25.26 - $37.89 per hour DOE

Includes benefits such as paid time off, holidays, medical, dental, vision, FSA, life insurance, STD & LTD, voluntary insurance options, 401(k) with employer match, EAP, fitness subsidy, tuition reimbursement, referral program, and product discounts.