Director Customer Logistics

Ryder; United States; Remote; USD 125,000 - 155,000; Full time

Job summary

An established industry player is seeking a Director of Customer Logistics to oversee operations management and customer relations across multiple warehouse locations. This role is pivotal in ensuring financial targets are met while fostering a culture of continuous improvement. The ideal candidate will have extensive experience in logistics and supply chain management, with a proven track record of developing logistics solutions and managing large teams. Join a dynamic environment where your leadership will drive success and innovation in logistics operations.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k) plan

Bonuses and incentives

Qualifications

• 8+ years in logistics/supply chain across multiple locations.
• Experience managing customer KPIs and relationships for at least 4 years.

Responsibilities

• Build and maintain relationships with customers at regional or corporate levels.
• Manage operations to meet or exceed KPIs; lead during peak seasons.

Skills

Problem-solving skills

Communication skills

Leadership capabilities

Relationship building

Time management

Attention to detail

P&L management

Knowledge of warehouse operations

Education

Bachelor's degree in business or logistics

Master's degree

Job description

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Job Description :

Summary
The Director of Customer Logistics is responsible for operations management, safety, financial, and customer relations for one or more customers with multiple warehouse locations. This role ensures LEAN and Continuous Improvement deployment for assigned accounts, expands business with current customers, and participates in business development activities. The position manages $50M in operating revenue across multiple logistics/warehouse operations and may include responsibilities in transportation, packaging, and reverse logistics. The Director leads, guides, trains, and directs location managers.

Essential Functions

1. Build and maintain relationships with customers at regional or corporate levels, representing Ryder in meetings and Quarterly Business Reviews (QBR).
2. Forecast, plan, manage, and ensure accounts meet financial targets; develop mitigation plans as needed.
3. Manage operations to meet or exceed KPIs; lead during peak seasons and special projects.
4. Identify expansion opportunities; participate in business development and startup activities for new customers.
5. Monitor and uphold safety culture meeting safety targets.
6. Oversee deployment of Ryder's Lean Principles and foster continuous improvement.
7. Hire, train, guide, and supervise Group Logistics Managers to meet account requirements.

Skills and Abilities

• Excellent problem-solving skills.
• Strong communication and leadership capabilities.
• Ability to build professional relationships across all organizational levels.
• Independent and team-oriented work ethic.
• Flexibility and self-drive in a fast-paced environment.
• Highly organized with excellent time management.
• Attention to detail and follow-up skills.
• Ability to inspire and develop team members.
• Ability to create an inclusive and engaged work environment.
• Competence in managing Profit and Loss statements using data sets.
• Knowledge of integrated warehouse operations, distribution, transportation, and carrier management; advanced preferred.

Qualifications

• Bachelor's degree in business, logistics, or related field, or equivalent experience.
• Master's degree preferred.
• Minimum 8 years in logistics/supply chain across multiple locations.
• At least 5 years developing and implementing logistics solutions and managing projects.
• At least 6 years managing and developing teams and managing large multi-level teams.
• Minimum 5 years P&L responsibility, including financial forecasting.
• LEAN work environment experience preferred.
• Experience managing customer KPIs and relationships for at least 4 years.
• Customer and senior management presentation experience preferred.

Additional Information

DOT Regulated: No

Travel: Up to 60%, primarily Midwest.

Competencies for Success

• Experience in Big Box Distribution; transportation management knowledge is a plus.
• Proven success in utilizing teams for major projects.
• Strong partnership and critical thinking skills.
• Ability to build a culture of development and learning.
• Effective communication skills; ability to simplify complex information.
• Solution-oriented approach to problem-solving.

Job Category

Logistics

Compensation & Benefits

Salary range: $125,000 - $155,000. Benefits include health, dental, vision, life, disability insurance, paid time off, and 401(k). The position may be eligible for bonuses and incentives.

Equal Opportunity & Security Notice

Ryder is an Equal Opportunity Employer and Drug-Free workplace. Communications will be from official Ryder email addresses. No payment or banking information will be solicited during the interview process.

For questions, contact Ryder at [e-mail] or 800-793-3754.

Internal Applicants

If you are a current Ryder employee, apply through the internal portal here.