Logistics Specialist

Aston Carter; Rockwall (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A prominent staffing firm is seeking a Logistics Specialist for an onsite position in Rockwall, TX. The role involves managing customer orders related to vehicle relocation, ensuring compliance with procedures, and providing exceptional customer service. Ideal candidates will possess strong communication skills and a High School Diploma, with opportunities for benefits including medical, 401(k), and more.

Benefits

Medical, dental & vision benefits

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

Paid Time Off

Qualifications

• High School Diploma required.
• 6 months of customer service experience preferred.
• Strong Microsoft Excel skills and CRM experience.

Responsibilities

• Manage execution of customer orders and coordinate vehicle pickup and delivery.
• Communicate with staff and independent contractors to ensure seamless operations.
• Update and maintain accurate data in CRM systems.

Skills

Customer Service

Data Entry

Logistics

Time Management

Verbal Communication

Education

High School Diploma

Tools

Microsoft Office Excel

CRM Systems

Job description

Logistics Specialist

Objective:

The Logistics Specialist is responsible for executing customer vehicle relocation services orders and all supporting business operations. This role involves managing customer order execution and communication through email and telephone with staff, independent contractors, and pickup and delivery contacts, ensuring accurate data maintenance in CRM systems.

Responsibilities:

• Manage execution of customer orders by coordinating and scheduling pickup and delivery of customer vehicles, ensuring customer instructions are precisely followed.
• Efficiently execute orders by linking multiple orders and overseeing additional services such as vehicle detailing, titling/registration, and vehicle placement into storage.
• Communicate promptly by email, telephone, and CRM with staff, independent contractors, and pickup and delivery contacts, escalating issues to management as necessary.
• Update CRM activities and notes promptly, maintaining accurate data after each communication, including uploading photos and scanned documents.
• Ensure compliance with policies and procedures and adherence to applicable DOT regulations and Federal, State, and Local laws.
• In the manager's absence or through direction, calculate and offer flat fees on orders by emailing the bid sheet to all independent contractors.
• Manage storage facility operations, including vehicle inventory and verification using VIN and order checks.
• Check vehicles in and out, noting any damage and issues, inventory items left in vehicles, and move vehicles in and out of the lot.
• Account for all cars on the lot, ensuring vehicles are operational and communicating issues to headquarters for resolution before reactivation.

Essential Skills

• Ability to learn and utilize all systems and equipment, including updates and upgrades
• Provide outstanding customer service and keep customers informed of developments
• Monitor and manage team dashboard, completing tasks to keep orders progressing
• Manage time effectively and follow through to completion
• Respond confidently, assertively, and decisively, taking responsibility and accountability for position requirements

Additional Skills & Qualifications

• High School Diploma - required
• Valid Driver's License - required
• 6 months of customer service experience; inventory experience is a plus
• Strong Microsoft Office Excel, data entry, and CRM experience
• Typing proficiency with a minimum score of 37 WPM
• Strong written and verbal communication skills, data entry, spreadsheets, call center, logistics, scheduling, and coordinating experience
• Comfortable working in a fast-paced office environment while multitasking and being detail-oriented
• Ability to manage several concurrent projects with high attention to detail and accuracy
• Advanced computer skills and professionalism

Work Environment

This position is a fully onsite position functioning Monday to Friday, 8 AM to 5 PM. The environment is fast-paced requiring comfort in communicating with independent contractors (truck drivers) to assign orders and serve as their main point of contact.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rockwall,TX.

Application Deadline

This position is anticipated to close on Jun 24, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.