Logistics Specialist

NEBCO, Inc.; Lincoln (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Retirement Plans

PAID Holidays

Insurance Benefits

Wellness Program - five extra days off

PAID Time Off

PAID Parental Leave

PAID Volunteer Leave

On the Job Training

Job summary

NEBCO, Inc. is seeking a dependable Customer Service Scheduler to manage incoming requests, schedule orders, and route customers to the appropriate NEBCO company. The role emphasizes accuracy, courtesy, and problem-solving in a fast-paced office.

The candidate should have a HS diploma/GED and at least one year of customer service experience, with computer literacy and strong phone skills. Bilingual Spanish is strongly preferred, and flexibility with work hours is important.

Qualifications

• High school diploma or GED is required.
• 1+ year of related experience in customer service/call center.
• Bilingual in Spanish strongly preferred.
• Must have computer literacy and accurate keyboard skills.
• Ability to work in an open office environment and follow schedules.

Responsibilities

• Respond to customers by phone and other systems to schedule orders.
• Promote value-added products and direct customers to the appropriate NEBCO company.
• Represent NEBCO accurately and explain policies when needed.
• Analyze daily schedules to fit orders into changing schedules.
• Make outbound calls to maintain schedule accuracy and handle customer concerns.
• Perform administrative duties as needed and assist with other tasks.

Skills

Customer service

Phone skills

Problem solving

Adaptability

Education

HS Diploma or GED

1+ year experience in customer service

Bilingual in Spanish (preferred)

Job description

Job Summary

Ready Mixed Concrete, a NEBCO Company, operates four Ready Mixed plants in Lincoln, Nebraska and 17 plants throughout southeast and central Nebraska, including Auburn, Aurora, Beatrice, Central City, Crete, Fairbury, Falls City, Hebron, Kearney, Nebraska City, Palmyra, Silver Creek, Strang, St. Paul, Syracuse, Tecumseh and York. For more information about Ready Mixed Concrete, visit www.readymixedconcrete.com.

NEBCO, Inc.

NEBCO’s story has been one of longevity, diversity and continued growth. NEBCO is a fourth-generation, family-owned and operated business, with more than 1,100 employees spanning 50 locations across Nebraska. Since 1908 NEBCO has grown to become one of Nebraska’s most diversified and successful privately-owned businesses. For more information about NEBCO, visit www.nebcoinc.com.

Essential Duties and Responsibilities

Responds and interacts with customers on the phone and various systems to properly schedule their requested order. When appropriate, promote value added products and services that NEBCO has to offer, and route the customers to the correct NEBCO company for those products and services.

Professionally represents the company and our products to the customer in a manner that is complete, truthful and factual. Occasionally may be required to explain company policies and procedures.

Analyzes/interprets daily schedules to properly fit orders into an ever-changing schedule.

Follows established phone courtesy standards. Uses tact and is polite when dealing with customers and employees; always strives for customer satisfaction. May be required to handle customer concerns/complaints.

Makes outbound phone calls to maintain schedule accuracy.

May be required to perform administrative duties, as needed.

Other duties may be assigned.

Education and/or Experience

• High school diploma or general education degree (GED); and


• one year related experience in customer service, call center, or related environment; or


• an equivalent combination of education and experience.


• Bilingual in Spanish is strongly preferred.

Other Qualifications

• Must have computer literacy and accurate keyboard skills to perform the customer service and systems aspects of the position.


• Previous company product knowledge &/or sales experience is helpful but not required.


• Must have good people skills with an ability to listen, understand and assure complete information is received on all orders.


• Previous experience understanding the requirements of working within an open office environment that is there to service the customer and the employees of the organization.


• Must be flexible regarding work schedule.


• Ability apply basic mathematical knowledge such as addition, subtraction, multiplication and division into all units of measures, and ability to compute rate, ratio, and percent.

Other Skills & Abilities

• Excellent customer service experience with good phone skills.


• Must be able to produce high quality, accurate work.


• Must be skilled in solving problems with good workable solutions.


• Ability to adapt with constant changes in the workplace.

Benefits Include

• Retirement Plans


• PAID Holidays


• Insurance Benefits


• Wellness Program - with the opportunity to earn five additional days off


• PAID Time Off


• PAID Parental Leave


• PAID Volunteer Leave


• On the Job Training

Condition of Employment

Candidate is required to meet the above qualifications. Approval of pre-employment reference, background checks and post offer substance testing are required as conditions of employment.