Logistics Specialist

Nestlé SA; Bethlehem (Northampton County); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a highly motivated Logistics Operations Specialist to enhance logistics operations and drive continuous improvement. This dynamic role involves monitoring KPIs, ensuring compliance, and providing exceptional customer service while collaborating with cross-functional teams. The ideal candidate will bring a strong logistics background and a passion for efficiency to optimize resource planning and drive innovative solutions. Join a forward-thinking company committed to sustainability and excellence in logistics, where your contributions will significantly impact operations and customer satisfaction.

Qualifications

• 5+ years of experience in supply chain and logistics operations.
• Strong background in process improvement and data analysis.

Responsibilities

• Manage logistics operations and ensure compliance with safety and quality standards.
• Lead process improvement initiatives and collaborate with cross-functional teams.

Skills

Logistics Operations

Data Analysis

Process Improvement

Communication Skills

Change Management

Education

BA/BS Degree in Industrial Engineering

Degree in Supply Chain Management

Tools

Warehouse Management Systems

Electronic Data Interchange

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Position Summary:

We are currently seeking a highly motivated individual to join our team in a key role responsible for maintaining and enhancing Logistics Operations with our Third Party warehouses and Nespresso. As a Logistics Operations Specialist, you will be an integral part of our NCE (Nestle Continuous Excellence) initiative, actively monitoring KPIs, ensuring compliance, conducting audits, providing exceptional internal customer service, and leading process improvement and cost savings projects.

In this dynamic position, your primary focus will be on Logistics Resource Planning, ensuring optimal capacity, maintaining compliance, and driving NCE principles throughout the logistics operations. You will have the opportunity to collaborate with cross-functional teams, identify areas for improvement, and implement innovative solutions to enhance efficiency and productivity.

The ideal candidate will have a strong background in logistics & 3PL operations, with a passion for driving continuous improvement. If you thrive in a fast-paced environment, enjoy analyzing data, and have a keen eye for detail, this role is perfect for you. Join our team and be a part of our mission to deliver exceptional logistics services while contributing to our overall success.

Don't miss out on this exciting opportunity to make a significant impact on our Logistics Operations. Apply now and take the next step in your career with us!

Key Responsibilities:

Marketing and Promotions - Logistics Resource Planning

• Key logistics support for marketing and promotional activity by collaborating in weekly activity meetings
• Leads daily order volume forecasting for 3PL and tracks 3PL daily order fulfillment performance
• Ensures 3PL has all promotional details and that inventory is in place at all DCs time of promotion
• Escalates operational related issues to leadership prior to promotion to limit cost and complaint issues

Compliance - Safety, Quality, Audits, Internal Controls

• Leads safety and quality compliance within 3PL operations, ensuring working environments are up to Nestle SOPs
• Ensures all safety related issues are root caused, resolved, and escalated to the appropriate parties
• Ensures 3PL DCs are prepared and excel in all compliance related audits (i.e. TQM, RSA,ISO etc)
• Leads all internal audit preparation (i.e. NMA/NGA/NQMS) and is capable to answer audit questions
• Ongoing support of TQM and F&C internal controls team to improve supply chain processes

NCE - Ops Reviews, OMP, Process Improvement

• NCE participant in Weekly and Monthly Operational Reviews at national level
• Participates in the annual 3PL Operations Master Plan (OMP)
• Ensures the high priority issues are reviewed, actions are implemented, and resolutions are sustained
• Participates in GEMBA, LER, and other process improvement activities as project leader

Operations and Consumer Complaints

• Oversees daily order fulfillment backlog and determines when DCs need to be shutoff due to backlog
• Leads logistics consumer complaints process and resolution for B2C and Trade
• Facilitates weekly and monthly complaint reviews with key stakeholders at Nespresso and 3PL
• Ensures 3PL and Nespresso teams are identifying root causes and solutions for consumer complaints
• Leads the 3PL engagement program by developing and implementing processes for recognizing employees
• Approves daily stock adjustments for Logistics Operations Team
• Leads Pick-to-Light SKU slotting by issuing weekly planogram for 3PL based on marketing plans

Other Responsibilities:

• Supports daily logistics related requests from 3PL, HQ, Marketing, TQM, B2C, Trade and Internal Controls
• Quarterly inventory count auditor at Main DC
• Participates in warehouse visits and tours for visitors (i.e. planning, lead when manager is unavailable, etc)
• Review, update, implement, and sustain SOPs and Procedures for Operations and Systems
• Leads special projects related to fulfillment, systems, and 3PL operations
• Ensures after hours coverage as needed for order flow issues and during peak periods and month-end

Back Fill for other Logistics Specialists

• Primary backfill for teammates as needed

Experience & Education:

• BA/BS Degree required (Industrial Engineering, Finance, Supply Chain Management, Business Administration or equivalent preferred).
• At least 5 years of supply chain, manufacturing/distribution/warehouse operations, inventory control, or physical logistics experience, preferred
• Professional Experience in Logistics/EDI/Stock Reconciliation and dealing with 3rd Party Warehousing
• Evidence of successful process improvement leadership in operations and/or supply chain preferred
• Strong working knowledge of Electronic Data Interchange and Warehouse Management Systems preferred
• DMAIC/GSTD experience preferred.
• Preferably previous experiences in consumer goods industry and/or B2C , retail logistics
• Flexibility and adaptability to the demands and requirements of a fast-paced environment with multiple priorities.
• Ability to work on and lead multiple projects and assignments simultaneously.
• Change management and leadership skills with client’s at all organizational levels.
• Strong communication and presentation skills.
• Ability to identify and resolve operations and logistics business issues at the floor level.
• High proficiency in using Microsoft Word, Excel, and PowerPoint.
• Up to 15% travel.

Requisition ID: 347429