Logistics Sales Support Coordinator

OEC GROUP; Detroit (MI); Hybrid; USD 55,000 - 65,000; Full time

Job summary

A leading freight forwarder in Detroit seeks a Sales Support Specialist to provide essential support to Account Executives. The role involves generating quotes, managing customer relationships, and coordinating sales efforts. The company offers hybrid work, competitive salary, and a full benefits package, fostering a family-oriented culture with opportunities for professional growth.

Benefits

Health Insurance (Medical, Dental, Vision)

Life and Accidental Insurance

Vacation, Personal, and Floating Days

401K Plan with up to 3% company match

Qualifications

• 1-5 years of experience in sales support or account management.
• Knowledge of quoting customers and sales cycle.

Responsibilities

• Provide sales support by issuing quotes on international trade lanes.
• Generate sales reports on a daily, weekly, and monthly basis.
• Coordinate with Account Executives for new leads and quotations.

Skills

Sales Support

CRM Systems

Communication

Education

Associate's Degree

Tools

Microsoft Office

Sugar CRM

Job description

OEC Group Job Opportunity: Sales Support Specialist

OEC Group offers hybrid work, a competitive salary, a full benefits package, opportunities for professional growth, and much more!

What we’re looking for…

• 1-5 years of experience supporting Account Executives in a B2B environment.
• Entry-level candidates with a degree related to supply chain, international business, or logistics.
• Knowledge of quoting customers, the sales cycle, and CRM systems.
• Freight forwarding experience is a plus but not required.

About the Position

Essential duties and responsibilities include (other duties may be assigned):

• Provide sales support by issuing quotes on international trade lanes for existing and potential clients, including spot rates, tenders, and rate matrices, with the assistance of an Account Executive.
• Generate sales reports on a daily, weekly, monthly, quarterly, and annual basis.
• Coordinate with Account Executives to generate new leads and quotations, and to optimize their sales process.
• Develop presentations for Account Executives to present to potential customers.
• Answer calls, provide information, take messages, or transfer calls as appropriate.
• Create, maintain, and enter data into databases.
• Support relationship management within OEC Group’s portfolio.
• Schedule and confirm appointments for clients, customers, or supervisors.
• Enter information about leads and current customers into the CRM system, Sugar.
• Collaborate with Operations teams as needed for rate discrepancies and other issues.

Work Schedule

Detroit Office: 9:00 am - 6:00 pm EST

Computer Skills

Experience with Microsoft Office is required.

Education & Experience

• Associate's degree preferred; 1-5 years of experience in sales support and/or account management in a B2B setting.
• Basic knowledge of pricing and sales procedures to generate accurate reports.

Salary

$55,000 - $65,000 annually, based on education and experience.

Perks & Benefits

After a successful 90-day introductory period, employees receive:

• Health Insurance (Medical, Dental, Vision)
• Life and Accidental Insurance
• Vacation, Personal, and Floating Days
• Bi-Annual Performance Reviews with potential salary adjustments or bonuses
• 401K Plan with up to 3% company match

About OEC Group

Founded in 1981, OEC Group is a leading NVOCC freight forwarder, offering import/export, door-to-door, ocean and air freight, rail, trucking, warehousing, customs brokerage, cargo insurance, and more.

Company Culture

We foster a fun, family-oriented environment with team outings, dinners, holiday parties, picnics, and team-building activities.

Equal Opportunity Employer

#LI-Hybrid