Logistics Performance Director - Remote

Blue-Grace Logistics LLC; Riverview (FL); Hybrid; USD 90,000 - 140,000; Full time

Job summary

BlueGrace Logistics LLC, a leading logistics provider, seeks an experienced LPD to own strategic relationships with key customers in the Managed Logistics segment. You will drive account strategy, quarterly reviews, and long-term relationship health, partnering with Operations to ensure service excellence and KPI performance.

The role requires deep exposure to transportation solutions, data-driven decision making, and the ability to present to groups of executives and stakeholders.

Qualifications

• Bachelor's degree in supply chain or equivalent experience.
• 7–10+ years in operational transportation solutions with improvement consulting.
• Experience with big box retail is a plus.
• Sales experience is a plus.
• Excellent public speaking and presentation skills.
• Ability to analyze transportation data to produce meaningful metrics.
• Strong problem-solving and creative solution mindset.
• Experience using TMS systems and Microsoft Suite.

Responsibilities

• Serve as the primary point of accountability for the customer relationship.
• Lead Quarterly Business Reviews, account strategy, and relationship health.
• Monitor performance and financial metrics to meet KPIs.
• Identify trends and manage churn risk with Managed Logistics.
• Oversee account projects and communicate ROI and value.
• Collaborate with Operations to resolve service, billing, or delivery issues.
• Escalate critical issues and drive resolution with leadership.
• Coordinate across internal departments to keep the account functioning smoothly.
• Other duties as assigned.

Skills

Public speaking

Data analysis

TMS systems

MS Office

Sales experience

Education

Bachelor's degree in supply chain

Tools

Microsoft Office

TMS systems

Job description

Job Summary

The LPD serves as the voice of the Managed Logistics customer within BlueGrace, understanding why the customer does business with BG, where they see value, and how they measure our performance. This is an account ownership role, not a people management role. The LPD owns the account and drives its strategic direction, working collaboratively with Operations to ensure service delivery meets customer expectations.

Duties and Responsibilities:

• Serve as the primary point of accountability for the customer relationship, with weekly-minimum communication to maintain a true pulse of the account
• Own and deliver Quarterly Business Reviews, account strategy, and long-term relationship health
• Monitor performance and financial metrics using available technology to ensure BG is meeting customer expectations and internal KPIs.
• Identify logistics trends and risks; proactively surface and manage retention/churn risk in partnership with the Managed Logistics team
• Oversee account-specific projects and calculate/communicate ROI and value delivered
• Partner with Operations to ensure systemic service, billing, or delivery issues are resolved to the customer's satisfaction
• Escalate critical client issues to leadership and drive follow-up to resolution
• Coordinate across internal BlueGrace departments to keep the client's account functioning efficiently
• Other duties as assigned

Qualifications:

• Bachelor's degree in supply chain field or equivalent combination of education and experience.
• 7-10 or more years of experience in operational transportation solutions, with proven history of continuous improvement consulting, expanding account scope and revenue, and freight/transportation purchasing.
• Experience working with big box retail company’s a plus
• Sales experience a plus
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to analyze all aspects of transportation data to report out clear and meaningful metrics.
• Ability to problem solve and come up with creative solutions to meet customer needs
• Experience working in TMS systems required
• Experience working with Microsoft Suite required