Logistics Operations & Process Improvement Lead

Google LLC; New Albany (OH); On-site; USD 136,000 - 196,000; Full time

Job summary

Google LLC is seeking a Program Manager to lead complex, multi-disciplinary logistics projects across offices and time zones. You will plan requirements, manage schedules, identify risks, and communicate with cross-functional partners to keep progress and deadlines current.

You will optimize logistics processes for the Americas server operations, create BRDs, and drive standardization of user documentation while collaborating with Legal, Engineering, and Product to implement impactful changes.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience analyzing data and generating business insights.
• 7 years of experience developing operational process solutions with cross-functional teams.
• 7 years of experience in a customer or client-facing role supporting logistics operations.
• Certified Lean Six Sigma (Green/Black Belt) or PMP certification, with demonstrated success in business process re-engineering, quality management frameworks or capacity modeling.
• Experience in Trust and Safety, content moderation, risk management, or high-volume customer support operations.
• Strong experience in data analytics, capacity modeling, and leveraging data to solve operational challenges.
• Deep expertise in capacity planning, OpEx budget management, and vendor contract performance governance.
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
• Strong executive presence with exceptional written and verbal communication skills, and proven ability to influence cross-functional leadership (Legal, Engineering, Product).

Responsibilities

• Manage daily logistics operations, material flow, and 3PL warehouse vendors, including overseeing budgets, invoices, and capital improvements.
• Monitor SLAs, KPIs, and vendor scorecards to ensure business continuity and build business cases for process and logistics improvements.
• Design and execute comprehensive forward and reverse logistics strategies aligned with the organization's long-term business goals.
• Drive technology-driven automation, reduce MTTR, optimize capacity, and eliminate obstacles in material flow to lower operational costs.
• Partner with internal Google teams, carriers, and external vendors to align priorities, reduce delivery cycle times, and scale operations efficiently.

Skills

Data analytics

Capacity modeling

Cross-functional collaboration

Problem solving

Education

Bachelor's degree or equivalent practical experience

Lean Six Sigma Green/Black Belt or PMP certification

Job description

Google LLC is seeking a Program Manager to lead complex, multi-disciplinary logistics projects across offices and time zones. You will plan requirements, manage schedules, identify risks, and communicate with cross-functional partners to keep progress and deadlines current.

You will optimize logistics processes for the Americas server operations, create BRDs, and drive standardization of user documentation while collaborating with Legal, Engineering, and Product to implement impactful changes.