Logistics Operations Liaison - Onsite, Direct Hire

Ultimate Staffing; Mendota Heights (MN); On-site; USD 55,000 - 65,000; Full time

Job summary

Ultimate Staffing is seeking a Logistics Operations Specialist in Mendota Heights, MN. The role acts as a liaison among customers, carriers, and internal teams to resolve issues, communicate updates, and ensure high service levels.

The ideal candidate has 2+ years in logistics or related fields, strong communication, problem-solving, and the ability to manage multiple priorities in a fast-paced environment. Onsite work with standard business hours.

Qualifications

• 2+ years of experience in logistics, transportation, customer service, operations support, dispatch, supply chain, account support, carrier relations, or client services.
• Strong communication and relationship-building skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Strong organizational and follow-up skills.
• Ability to learn new systems and processes quickly.

Responsibilities

• Serve as a primary point of contact for carriers, customers, and internal teams regarding operational and service-related inquiries.
• Monitor and respond to requests received through phone, email, and internal systems.
• Research and resolve shipment, carrier, payment, and service-related issues.
• Track, document, and communicate issue resolution progress to customers and stakeholders.
• Coordinate with carriers and internal departments to ensure timely service and successful outcomes.
• Support carrier onboarding, account maintenance, and relationship management activities.
• Maintain accurate records, notes, and documentation within company systems.
• Assist with operational reporting, customer communications, and service tracking.
• Identify recurring issues and recommend process improvements.
• Provide exceptional customer service while balancing multiple priorities and deadlines.
• Participate in special projects and operational initiatives as needed.

Skills

Communication

Problem solving

Time management

Attention to detail

Tools

Microsoft Excel

Microsoft Outlook

Job description

Ultimate Staffing is seeking a Logistics Operations Specialist in Mendota Heights, MN. The role acts as a liaison among customers, carriers, and internal teams to resolve issues, communicate updates, and ensure high service levels.

The ideal candidate has 2+ years in logistics or related fields, strong communication, problem-solving, and the ability to manage multiple priorities in a fast-paced environment. Onsite work with standard business hours.