Logistics Operations Leader — Team Growth & Efficiency

Crane Worldwide Logistics LLC; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (136 hours)

Medical Insurance

Dental Insurance

Vision Benefits

Tuition Reimbursement

Employee Recognition Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC seeks a Transportation Operations Manager to lead a team of Transportation Coordinators, guiding hiring, training, and performance management while ensuring service excellence.

You will oversee day-to-day logistics across truckload, LTL, hotshot, and specialized services, act as escalation point for customer and carrier issues, and partner with clients to drive cost savings and service improvements.

Qualifications

• 5+ years in logistics, transportation, or supply chain preferred.
• 2–4 years proven leadership in operations or team management.
• Bachelor’s degree in Transportation, Logistics, Business Administration, or related field preferred.

Responsibilities

• Lead a team of Transportation Coordinators, including hiring, training, performance management, and career development.
• Oversee day-to-day logistics across truckload, LTL, hotshot, and specialized services to ensure service excellence.
• Serve as primary escalation point for high-level customer and carrier issues, ensuring resolution and satisfaction.
• Partner with clients and internal stakeholders to conduct business reviews and develop transportation strategies.
• Drive operational performance using Transportation Management System tools, reporting, and analytics.
• Monitor metrics like on-time delivery and cost-to-serve; implement corrective actions.
• Develop and maintain Standard Operating Procedures for consistency and excellence.
• Oversee billing and financial accuracy for customers and carriers; resolve disputes and drive improvements.
• Manage workload distribution and ensure deadlines and service commitments are met.
• Collaborate cross-functionally with engineering, analytics, sales, and finance to support initiatives.
• Promote a culture of continuous improvement, accountability, and customer-first service.
• Provide after-hours leadership support on a rotating basis.
• Provide data interpretation and reporting to identify trends and opportunities.

Skills

Leadership

Team management

Logistics operations

TMS

Data analysis

Communication

Problem solving

Project management

Education

Bachelor's degree in Transportation, Logistics, or related field

Tools

Transportation Management Systems (TMS)

Microsoft Office

Job description

Crane Worldwide Logistics LLC seeks a Transportation Operations Manager to lead a team of Transportation Coordinators, guiding hiring, training, and performance management while ensuring service excellence.

You will oversee day-to-day logistics across truckload, LTL, hotshot, and specialized services, act as escalation point for customer and carrier issues, and partner with clients to drive cost savings and service improvements.