Logistics Operations Lead: Ship, Coach & CX

Healthy Pet; Jesup (GA); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Healthy Pet in Jesup, GA is seeking a Supply Chain/Logistics Operations Manager to lead shipping, receiving, and transportation. You will coach a team, enforce process discipline, and partner with quality to ensure only complete, ready-to-ship products.

This role emphasizes offloading tasks from the team while maintaining accountability, clear communication with internal and external stakeholders, and data-driven decision making to improve delivery performance.

Qualifications

• Bachelor’s degree in logistics, supply chain, or related field
• Proven experience managing logistics and transportation teams
• Demonstrated ability to lead, coach, and develop teams
• Strong interpersonal skills with the ability to communicate clearly and empathetically
• Familiarity with ERP systems and logistics tools; ability to drive process consistency using software systems
• Strong organizational, analytical, and problem‑solving skills
• Passion for delivering excellent service and upholding company values

Responsibilities

• Lead and coach the shipping and receiving team to ensure logistics processes are followed accurately and consistently
• Focus on managing the team and not performing direct administrative tasks
• Ensure staff understand roles, meet performance expectations, and are coached for improvement
• Foster ownership, discipline, and accountability within the department
• Champion clear communication with internal and external vendors about delivery coordination and delays
• Work with finance to ensure inbound/outbound documentation is accurate and shared
• Coordinate inbound and outbound shipments for timely delivery
• Create standard processes for staging, loading, and routing
• Maintain strong internal communication with production, quality, sales, and marketing

Skills

Leadership

Coaching

Communication

Team management

Customer focus

Education

Bachelor’s degree in logistics, supply chain, or related field

Job description

Healthy Pet in Jesup, GA is seeking a Supply Chain/Logistics Operations Manager to lead shipping, receiving, and transportation. You will coach a team, enforce process discipline, and partner with quality to ensure only complete, ready-to-ship products.

This role emphasizes offloading tasks from the team while maintaining accountability, clear communication with internal and external stakeholders, and data-driven decision making to improve delivery performance.