Logistics & Operations Associate I

Arrow Enterprise Computing Solutions; Phoenix (AZ); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Matching Contributions

Paid Time Off

Tuition Reimbursement

HSA/HRA Options

Growth Opportunities

Disability Insurance

Job summary

Arrow Enterprise Computing Solutions in Phoenix, AZ is seeking a Logistics & Operations Associate I to support daily return operations, process transactions, and maintain accurate inventory data. The role requires adherence to procedures and a strong customer-service mindset in a fast-paced environment.

The position emphasizes ERP/inventory systems familiarity, Microsoft Office proficiency, and the ability to manage multiple tasks while meeting deadlines.

Qualifications

• Basic understanding of supply chain, logistics, inventory control, or warehouse operations.
• Strong attention to detail with a focus on accuracy and quality.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.

Responsibilities

• Process customer returns and related transactions in accordance with established procedures.
• Support daily account activities related to returns, including order entry, record updates, and customer communication.
• Respond to routine customer inquiries and assist with the processing of Return Material Authorization (RMA) requests.
• Enter and maintain accurate return and inventory information within company systems.
• Assist with processing defective and non-conforming materials according to documented work instructions.
• Support warehouse operations by coordinating return-related activities and identifying discrepancies for review.
• Monitor open return orders and follow established processes to ensure timely completion.

Skills

Supply chain basics

Attention to detail

Time management

Customer service mindset

Tools

ERP systems

Inventory systems

Data entry apps

Microsoft Office

Job description

Position: Logistics & Operations Associate I

Job Description:

A Fortune 148 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.

Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers, the best technology companies in the world, and connects them through the company's industry-leading services.

We are seeking a detail-oriented and motivated Logistics Operations Associate I to join our team.

The ideal candidate will support daily logistics and return operations while ensuring accurate processing of transactions and maintaining a high level of customer service. This role works within established procedures to support supply chain and operational activities in a fast-paced environment.

What You'll Be Doing

• Process customer returns and related transactions in accordance with established procedures.
• Support daily account activities related to returns, including order entry, record updates, and customer communication.
• Respond to routine customer inquiries and assist with the processing of Return Material Authorization (RMA) requests.
• Enter and maintain accurate return and inventory information within company systems.
• Assist with processing defective and non-conforming materials according to documented work instructions.
• Support warehouse operations by coordinating return-related activities and identifying discrepancies for review.
• Monitor open return orders and follow established processes to ensure timely completion.
• Escalate inventory discrepancies, customer concerns, and operational issues to appropriate team members.
• Assist with tracking supplier returns and follow-up activities as directed.
• Generate standard reports and provide updates to internal teams and customers as needed.
• Maintain compliance with company policies, quality standards, and customer requirements.
• Support special projects and additional duties as assigned.

What We Are Looking For

• Basic understanding of supply chain, logistics, inventory control, or warehouse operations.
• Experience working with ERP systems, inventory systems, or data entry applications preferred.
• Strong attention to detail with a focus on accuracy and quality.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
• Good organizational and time management skills.
• Ability to follow established procedures and work effectively in a structured environment.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks while meeting deadlines.
• Willingness to learn new processes and systems.
• Strong customer service mindset and teamwork skills.

What's In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Tuition Reimbursement
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Growth Opportunities
• Short-Term/Long-Term Disability Insurance
• And more!

Annual Hiring Range/Hourly Rate:

$30.00

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

US-AZ-Phoenix, Arizona (East Sky Harbor Cir)

Time Type:

Full time

Job Category:

Supply Chain Services

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)