Logistics & Operations Admin

Sky Manufacturing; Indianapolis (IN); Híbrido; USD 42 000 - 64 000; Tempo integral

Resumo da oferta

Sky Manufacturing, founded in Indianapolis, is a small, passionate team focused on private labeling and turning brands into high-quality apparel and accessories. The Logistics & Operations Admin role oversees shipment logistics, invoicing, AR, and cross-functional communication to ensure orders move efficiently from production to delivery.

The ideal candidate will be highly organized, service-focused, and eager to leverage new technologies for efficiency.

Qualificações

• Highly organized with strong time management and attention to detail.
• Excellent written and verbal communication skills.
• Customer service orientation with proactive issue resolution.
• Ability to manage multiple priorities and own issues through resolution.
• Strong interpersonal skills for collaboration with teams, customers, and partners.

Responsabilidades

• Coordinate daily logistics and shipment communication with China team.
• Provide timely shipment updates to customers and internal teams.
• Lead weekly logistics calls and participate in regular meetings.
• Support billing, invoicing, and accounts receivable processes.
• Maintain records, dashboards, and reporting for logistics performance.

Conhecimentos

Time management

Communication

Customer service

Attention to detail

Ownership

Interpersonal skills

Tech adaptability

Inventory knowledge

Spreadsheets

Descrição da oferta de emprego

Job Terms:

Full-time, Expected 40 hours a week

Location:

Hybrid in office T,W,TH

OUR MISSION:

Manufacturing Made Easy

ABOUT US:

Sky Manufacturing is a small and passionate team dedicated to bringing brands to life. Our company journey started in Indianapolis in 2016 - a city we continue to call home. Over the years, we’ve fallen in love with the process of private labeling—helping brands turn their vision into high-quality apparel and accessories through our expertise in manufacturing and sourcing.

We believe in “Manufacturing Made Easy” — a collaborative partnership that simplifies the production process for brands. From concept to final product, our expertise in design, materials, and embellishments ensures every detail aligns with their vision. Whether they’re launching a new line or expanding an existing one, we provide the quality, expertise, and support they need to bring their ideas to life. We make ideas wearable.

ABOUT THE ROLE:

The Logistics & Operation Admin is responsible for managing shipment logistics, customer invoicing, accounts receivable, and communication between Sky’s internal teams, customers, carriers, and manufacturing partners in China. This role ensures orders move efficiently from production through delivery while maintaining accurate billing, timely payment collection, and proactive communication regarding shipment status and order issues.

The ideal candidate is highly organized, detail-oriented, and service-focused. They take ownership of customer and team requests, actively work to resolve issues through completion, and provide timely updates rather than simply directing others to systems or departments. This individual thrives in a fast-paced environment, embraces continuous improvement, and is eager to leverage new technology, automation, and process enhancements that improve efficiency, accuracy, and scalability across the organization.

Above all, this role requires someone who embodies a servant-minded attitude, values clear communication, and is committed to helping both customers and teammates succeed.

Key Responsibilities:

Logistics Coordination & Shipment Management

• Manage daily logistics communication with Sky’s team in China regarding upcoming shipments, shipment status, delays, and other logistical questions or concerns.
• Maintain visibility into all active shipments and proactively communicate important shipment updates to customers and internal team members.
• Monitor shipments for customs delays, missing tracking information, carrier issues, or other delivery concerns. Contact carriers directly when additional information is needed and follow issues through resolution.
• Provide customers with prompt and proactive updates when shipments are delayed or experiencing issues, even when a final resolution is not yet available.
• Utilize Sky’s logistics dashboard as the primary system for tracking shipments, orders, estimated delivery dates, and related logistics information.

Cross-Functional Communication

• Lead Sky’s weekly logistics call with the China team, including preparing updates, reviewing upcoming shipments, discussing delays or open issues, and establishing clear next steps.
• Participate in daily team checkpoint calls, weekly logistics meetings, and required in-person quarterly meetings.
• Serve as a key communication link between Sky’s internal teams, customers, carriers, and manufacturing partners to ensure timely and accurate information flow.

Logistics Systems & Process Improvement

• Support the implementation and ongoing development of the logistics dashboard by consistently utilizing the system, providing constructive feedback, identifying information gaps, and recommending process improvements.
• Assist in standardizing logistics processes and transitioning away from manual spreadsheets as information and functionality are incorporated into the logistics dashboard.
• Promote data accuracy and process consistency by ensuring logistics information is maintained within approved systems and workflows.

Accounts Receivable & Billing Administration

• Monitor completed Shopify orders to ensure customer invoices are sent promptly and payments are received within Sky’s established payment terms. Process check payments when needed, document overdue balances on the Late Payment Sheet, and notify the Sales Manager when an account has not been paid within the required timeframe.
• Provide billing support for Shopify-related customer accounts, invoices, payments, and order-related issues.
• Create and update customer invoices in Shopify and make necessary billing adjustments based on approved order changes or reported issues.
• Review the Pre-Shipment Order Issues Sheet and Order Issues Sheet each business day to identify required invoice adjustments, credits, or billing corrections.

Reporting & Order Issue Management

• Prepare and distribute a monthly, quarterly, and yearly Order Issues Report to Sky’s China team, providing visibility into customer-reported issues identified after product delivery.
• Track recurring order, shipment, and billing issues and communicate trends or opportunities for improvement to leadership and cross-functional teams.
• Maintain accurate records and documentation related to shipments, customer issues, invoice adjustments, and logistics performance metrics.

SKILLS AND KNOWLEDGE:

• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Exceptional customer service and relationship-building abilities.
• High attention to detail and accuracy when managing orders, invoices, shipment information, and customer accounts.
• Ability to follow through on tasks and take ownership of issues until fully resolved.
• Strong interpersonal skills and ability to work effectively with customers, sales teams, carriers, and international manufacturing partners.
• Ability to learn and adapt to new technologies, processes, and automation tools.
• Understanding of customer service best practices and professional communication standards.
• Knowledge of reporting, data management, and process documentation.
• Familiarity with inventory, fulfillment, and product delivery workflows.
• Understanding of business operations and how logistics, sales, production, and finance functions work together.
• Experience using spreadsheets (Google Sheets and Microsoft Excel), dashboards, and business reporting tools to track and communicate key information.
• Knowledge base of automation capabilities that reduce manual tasks within an organization