Logistics Manager (FT) - Manhattan, NY

Capsule; New York (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) after 30 days

Career with healthcare/tech focus

Job summary

Capsule in New York is hiring a Logistics Manager for our Harlem pharmacy operations. You will lead a courier team, coach staff, ensure scheduling fairness, and uphold operational targets in a fast-paced healthcare delivery environment.

This on-site role requires strong frontline leadership, a focus on staff development, and collaboration with other leaders to continuously improve processes and performance. Typical hours are Monday through Friday, 6:30 AM to 2:30 PM.

Qualifications

• Lead frontline hourly teams with coaching and development.
• Excellent listening and people skills for trust-building.
• Pragmatic problem-solver balancing employee and business needs.
• Adaptable to new technologies to support the team and operations.

Responsibilities

• Build and lead a courier team with one-on-one coaching and recognition.
• Provide strong leadership ensuring clear communication and process adherence.
• Balance daily team needs with strategic business goals while supporting couriers.
• Utilize technology and standard processes for fair scheduling and routing.
• Partner with other leaders to share field insights and drive improvements.
• Compile loss reports to ensure operational integrity and compliance.

Skills

Leadership

Coaching

People skills

Adaptability

Communication

Job description

Logistics Manager (FT) - Manhattan, NY

Location 122 West 146th Street, New York, NY, 10039, US

Compensation $70,000.00/year

Schedule Full time

Job Type Permanent

About Capsule

Capsule is a new kind of pharmacy. One that is smarter, friendlier, faster and hand-delivers your medication, same-day, for free. We have a national presence and have raised over $500MM from the best healthcare and technology investors in the world. People succeed in our culture when they are intensely focused on our customers, are energized by accomplishing ambitious goals, and push themselves and their teammates to be their best. If this excites you, we’d love to have you join us.

About the Role

As a Logistics Manager, you are a leader of people with responsibility for our on-site operations in our Harlem Pharmacy. Your primary mission is to foster a supportive, respectful, and accountable environment, because we believe that a delightful employee experience is the foundation of a delightful customer experience.

• Build and lead a thriving courier team, dedicating your time to one-on-one coaching, celebrating successes, and professionally addressing the challenges your team faces on the ground in NY.
• Provide strong leadership ensuring consistent communication, standard process adherence, and a supportive culture within the fulfillment operation in our Harlem pharmacy.
• Master the art of balancing the daily needs of your teams with the strategic goals of the business, ensuring operational targets are met while making your couriers feel supported.
• Utilize our technology and standard processes to ensure fairness and transparency in scheduling, routing, and daily operations for every member of your teams.
• Partner with other leaders to share insights from the field, acting as the voice of your couriers to help us continuously improve as a company.
• Compile loss reports, ensuring operational integrity and compliance.

Requirements:

• You have proven experience leading, coaching, and developing frontline, hourly teams. Experience in logistics is a plus, but your track record as a leader in retail, hospitality, or similar service-oriented environments is most important.
• You are an exceptional listener with outstanding people skills, driven by a natural curiosity to earn trust and solve the real-world challenges your team encounters.
• You are a pragmatic problem-solver, skilled at finding the thoughtful middle ground between employee needs and business requirements.
• You are adaptable and comfortable learning new technologies, viewing them as tools to help you better support your team and run a fair, efficient operation.
• You are available to work within operating hours: Typical work day: Monday - Friday 6:30AM - 2:30PM Onsite

What We Offer

• Compensation packages include base pay of $70,000 and benefits
• Based on the hours you work, you could qualify for our full range of benefits, medical, dental, and vision coverage—all designed to support your health and well-being
• Part-time and full-time team members can join our 401(k) after 30 days with us
• The opportunity to work alongside some of the brightest minds in healthcare and technology
• The opportunity to execute on a high-impact mission, to build a pharmacy that works for everyone, within a $425 billion pharmacy industry touching 70% of Americans once a month

Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have a diverse set of problems to solve, and believe that we need a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.