Logistics Manager (FT) - Manhattan, NY

Capsule Corporation; New York (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

401(k) after 30 days

Medical, dental, and vision coverage

Job summary

Capsule is seeking a Logistics Manager to lead on-site operations at our Harlem Pharmacy. This role focuses on building a strong courier team, coaching staff, and ensuring fair scheduling and routing while aligning with company goals.

You will balance daily needs with strategic targets to deliver reliable service, with a focus on an excellent employee and customer experience. The position requires proven leadership of hourly teams, a collaborative mindset, and adaptability to new technologies

Qualifications

• Proven experience leading hourly frontline teams.
• Exceptional listening and interpersonal skills.
• Pragmatic problem-solver balancing employee needs with business goals.

Responsibilities

• Lead and coach on-site courier team at Harlem Pharmacy.
• Foster a respectful, accountable environment and strong communication.
• Ensure fair scheduling, routing, and daily operations.
• Collaborate with other leaders to improve field insights.
• Compile loss reports and maintain operational integrity.

Skills

Leadership

Coaching

People skills

Problem solving

Adaptability

Logistics experience

Job description

Address 122 West 146th Street, New York, NY, 10039, US

Compensation $70,000.00/year

Schedule Full time

Job Type Permanent

Description

About Capsule

Capsule is a new kind of pharmacy. One that is smarter, friendlier, faster and hand-delivers your medication, same-day, for free. We have a national presence and have raised over $500MM from the best healthcare and technology investors in the world. People succeed in our culture when they are intensely focused on our customers, are energized by accomplishing ambitious goals, and push themselves and their teammates to be their best. If this excites you, we’d love to have you join us.

About the Role

As a Logistics Manager, you are a leader of people with responsibility for our on-site operations in our Harlem Pharmacy.Your primary mission is to foster a supportive, respectful, and accountable environment, because we believe that a delightful employee experience is the foundation of a delightful customer experience.

Build and lead a thriving courier team, dedicating your time to one-on-one coaching, celebrating successes, and professionally addressing the challenges your team faces on the ground in NY.

Provide strong leadership ensuring consistent communication, standard process adherence, and a supportive culture within the fulfillment operationin ourHarlem pharmacy.

Master the art of balancing the daily needs of your teams with the strategic goals of the business, ensuring operational targets are met while making your couriers feel supported.

Utilize our technology and standard processes to ensure fairness and transparency in scheduling, routing, and daily operations for every member of your teams.

Partner with other leaders to share insights from the field, acting as the voice of your couriers to help us continuously improve as a company.

Compile loss reports, ensuring operational integrity and compliance.

Requirements

You have proven experience leading, coaching, and developing frontline, hourly teams. Experience in logistics is a plus, but your track record as a leader in retail, hospitality, or similar service-oriented environments is most important.

You are an exceptional listener with outstanding people skills, driven by a natural curiosity to earn trust and solve the real-world challenges your team encounters.

You are a pragmatic problem-solver, skilled at finding the thoughtful middle ground between employee needs and business requirements.

You are adaptable and comfortable learning new technologies, viewing them as tools to help you better support your team and run a fair, efficient operation.

You are available to work within operating hours: Typical work day: Monday - Friday 6:30AM - 2:30PM Onsite

What We Offer

Compensation packages include base pay of $70,000 and benefits

Based on the hours you work, you could qualify for our full range of benefits, medical, dental, and vision coverage—all designed to support your health and well-being

Part-time and full-time team members can join our 401(k) after 30 days with us

The opportunity to work alongside some of the brightest minds in healthcare and technology

The opportunity to execute on a high-impact mission, to build a pharmacy that works for everyone, within a $425 billion pharmacy industry touching 70% of Americans once a month

Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have a diverse set of problems to solve, and believe that we need a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.