Logistics Manager

carGO Health

New York (NY)

On-site

USD 85,000 - 110,000

Full time

14 days+

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Job summary

A healthcare logistics company is seeking a dedicated Operations Manager to oversee daily operations, manage couriers, and ensure excellent client communications. The role demands strong leadership, problem-solving abilities, and strategic thinking. Ideal candidates will have proven experience in operations management within the logistics sector. This full-time position offers an opportunity to shape the future of the company while ensuring seamless daily functions.

Qualifications

Proven experience in operations management and dispatching, preferably in logistics or a related field.
Strong leadership skills with the ability to manage and motivate a team.
Excellent problem-solving and decision-making abilities.

Responsibilities

Own day-to-day logistics and manage couriers.
Lead dispatching operations and ensure timely deliveries.
Build and maintain strong client relationships.

Skills

Operations management

Dispatching

Leadership

Problem-solving

Communication

Organizational skills

Strategic thinking

Job description

Overview

carGO Health was founded with the understanding that neither traditional courier services nor in-house operations sufficiently address the unique demands of the healthcare sector. The courier shoulders an essential responsibility, and carGO Health provides specialized medical courier services focused on superior logistics and patient care across the industry.

From delivering medication to a patient to ensuring cell therapy is available for infusion, we handle every aspect of medical logistics. Our philosophy is patient-care in every package, treating each package with the same level of care as a patient to support healthcare institutions in delivering exceptional care.

Job Description

We are looking for a highly-motivated and dedicated Operations Manager to join our dynamic team. carGO Health is a start-up and this position will require you to wear many hats. In this pivotal role, you will own day-to-day logistics, manage our couriers, and ensure seamless client communications. Your efforts will be crucial in guaranteeing the successful fulfillment of every order placed by our clients. This position is vital for shaping the future of carGO Health, demanding a strategic thinker with an ownership mentality and exceptional skills in dispatching and driver management.

Key Responsibilities

Overall Operational Management: Assume complete ownership of day-to-day operations; oversee daily business operations for smooth and efficient functioning; proactively solve operational issues and make critical decisions; identify areas for improvement and implement innovative solutions.
Dispatching and Order Management: Lead and manage dispatching operations; assign orders to drivers for timely and accurate deliveries; ensure adherence to delivery protocols and manage order completion.
Fleet & Driver Management: Lead the recruitment, hiring, and training of drivers; monitor driver performance and manage schedules for optimal coverage; oversee inventory management for supplies and equipment.
Client Relationships and Management: Ensure excellent customer service and address client inquiries promptly; build and maintain strong client relationships.
Accountability and Responsibility: Maintain responsibility for company operations at all times; approach the role with an ownership mentality, driving company success; demonstrate proactive leadership and accountability for company performance.

Qualifications

Proven experience in operations management and dispatching, preferably in logistics or a related field.
Strong leadership skills with the ability to manage and motivate a team.
Excellent problem-solving and decision-making abilities.
Effective communication and interpersonal skills.
Ability to handle multiple tasks and work under pressure.
Strategic thinker with a focus on continuous improvement.
Strong organizational skills and attention to detail.

Senioriry level