Operations Manager

MedSpeed; Charlottesville (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) plan with company match

Paid time off and flexible spending

Job summary

MedSpeed is seeking an Operations Manager to oversee daily operations of a healthcare transportation network in Virginia, with travel to Richmond 2–3x per week. You will lead Logistics Service Representatives, manage client relationships, and drive service quality and profitability.

The role emphasizes safety, data accuracy, and cross-functional collaboration. Ideal candidates will have a bachelor’s degree in a related field, 3–5 years in logistics or management, and strong leadership,

Qualifications

• Bachelor’s degree preferred in Business, Operations, Supply Chain or related field.

Responsibilities

• Lead Logistics Service Representatives, including recruitment, onboarding, training and performance management.
• Monitor service quality and efficiency via daily observations and performance reports.
• Perform route observations to ensure safety and compliance and identify improvements.
• Maintain accuracy of route, client and variable stop data.
• Maintain positive client relationships through regular communication and prompt issue resolution.
• Promote a safe, clean work environment and ensure compliance with policies.
• Coordinate vehicle maintenance and vendor repairs, maintaining history logs.
• Support projects to improve operational efficiency and service quality.
• Handle other duties as assigned and foster MedSpeed culture.

Skills

Leadership

Project management

Customer relations

Communication

Continuous improvement

Cross-functional collaboration

Problem solving

Safety/compliance awareness

Education

Bachelor’s degree in Business/Operations/Supply Chain

Tools

Microsoft Office Suite

Job description

Operations Manager

Must be willing to travel to Richmond, VA 2-3x/week

Join MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one.

Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact.

Our Operations Manager role is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives.

How you Will Contribute:

• Overall leadership of Logistics Service Representatives, including recruitment, onboarding, training, performance management and development
• Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching
• Perform Logistics Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities
• Ensure accuracy and ongoing system maintenance of route, client and variable stop data
• Maintain positive client relationships through regular communication and prompt resolution of service exceptions
• Establish and maintain a clean, safe work environment and ensure compliance with company’s Making Every Day Safe policy
• Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file
• Assist operations team with projects to improve operational efficiency and service quality
• All other job-related duties as assigned
• Work to promote MedSpeed team culture

Skills for Success:

• Bachelor’s degree preferred in Business, Operations, Supply Chain Management or related field
• 3-5 years logistics or transportation work experience preferred, or 3+ years management experience preferred
• Successful experience applying quality management principles
• Strong project management skills
• Excellent written and oral communication, strong interpersonal skills
• Strong customer relation skills, demonstrated ability to interact with key decision makers
• Process-oriented mindset focused on continuous improvement, excellent problem‑solving skills
• Collaborative work style, able to work well within and across departments
• Result & action oriented with a sense of urgency
• Rational thinker with the ability to excel in stressful situations
• Demonstrated leadership ability
• Strong computer skills, Microsoft Office Suite proficiency

Our Commitment to You:

MedSpeed knows that doing meaningful work starts with being part of a company that values your well‑being. That’s why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future.

All position openings are at www.medspeed.com

As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.

MedSpeed is an Equal Opportunity Employer

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