LOGISTICS MANAGER

Miles Alloys, Inc; Cleveland (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid Vacation

Job summary

Miles Alloys, Inc in Cleveland, Ohio is seeking a Dispatch Operator to manage driver communications and service requests. This role involves scheduling drivers, resolving issues, and using routing software for operational efficiency.

The ideal candidate must possess at least a High School Diploma with relevant experience in a multi-tasking role. Proficiency in Microsoft Office and Google Sheets is required, along with effective communication skills. The position offers health insurance, a 401k, and paid vacation.

Qualifications

• One year of relevant work experience in a fast-paced environment.
• Experience working as a team.
• Ability to handle multiple programs and systems.

Responsibilities

• Communicates with truck drivers to assist with problem resolutions.
• Dispatches drivers using customer and logistical information.
• Handles incoming calls and emails to resolve service issues.
• Assigns routes and service tickets effectively.

Skills

Multi-tasking

Organizational skills

Effective communication

Proficiency in Microsoft Word

Proficiency in Excel

Proficiency in Google Sheets

Education

High School Diploma or G.E.D

Job description

Job Description

Communicates back and forth with Truck Drivers to assist with problem resolution while on route for roll-off and industrial customers. Dispatch operators handle incoming service orders, schedule drivers next day activities, as well as resolves any potential service issues that may arise. This job requires the use of routing software to perform next day work. Shift is an 7:30am-4:30pm hourly schedule with the potential for overtime.

Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.

Works with customer and drivers to ensure proper service.

Determines the daily level of driver staffing to provide best mix of responsiveness and productivity

Assigns routes and service tickets to appropriate drivers for the next day and potentially any emergency service requested.

Handles fields incoming calls and e-mails from customers;

Communication with customers while drivers are at the location to resolve any potential issues with the service and ensure satisfaction.

Qualifications

Required Skills/Education:

Education: High School Diploma or G.E.D (accredited).

Experience: One year of relevant work experience with multi-tasking in a fast-paced work environment with excellent organizational skills. Have experience working as a team.

Computer skills with ability to handle multiple programs and systems

Must be familiar with email, proficient in Microsoft Word, Excel, and Google Sheets.

Must be able to communicate effectively and professionally via e-mail and telephone.

Additional Information

Health Insurance

401k

Paid Vacation