LOGISTICS/FULFILLMENT DISPATCHER ASP

Kroger Great Lakes Distribution Center; Birmingham (AL); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee Assistance Program (EAP)

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger Delivery is seeking a Dispatch Coordinator to support our transportation department at 30 W Oxmoor Rd, Birmingham, AL. You will coordinate and dispatch delivery drivers, manage routes, and ensure timely dispatch to driver gates while upholding Kroger's standards of service and safety.

You will adapt to new technologies, track orders, communicate with drivers and customers, and help maintain data integrity in a fast-paced environment. Strong organization and teamwork are essential.

Qualifications

• Ability to work independently as well as be a team player.
• Ability to handle multiple tasks concurrently.
• Ability to organize and prioritize a variety of tasks/projects.
• Strong written and oral communication skills with the ability to effectively communicate information to all contacts.
• Strong attention to detail is required.
• Ability to maintain composure during stressful situations.
• Skill and diplomacy dealing with people.
• PC skills with a minimum working knowledge of Microsoft Office.

Responsibilities

• Adapt to any technological programs and requirements pertaining to the job.
• Understand the processing and execution of orders, setting up equipment and assigning routes to drivers.
• Ensure we minimize the time it takes to dispatch to driver gate time.
• Eliminate inefficiencies in the dispatch process.
• Trace, track, and locate orders and delivery routes.
• Initiate schedules and correspondences with drivers, operations, and customers.
• Multitask and work in a fast-paced environment.
• Communicate with all levels of the business, always displaying trust and competency.
• Ensure confidentiality of personal data.
• Route incoming problem calls to proper resource.
• Willingness to learn and advance as the job may expand.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Independent worker

Multitasking

Prioritization

Communication

Attention to detail

Composure

Diplomacy

Tools

Microsoft Office

Job description

Provide support to the fulfillment center's transportation department. Coordinate and dispatch delivery drivers. Ensure that the dispatch is done timely and efficiently as demonstrated by the time of the dispatch to the gate time of drivers. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Adapt to any technological programs and requirements pertaining to the job
• Understand the processing and execution of orders, setting up equipment and assigning routes to drivers
• Ensure we minimize the time it takes to dispatch to driver gate time.
• Eliminate inefficiencies in the dispatch process.
• Trace, track, and locate orders and delivery routes
• Initiate schedules and correspondences with drivers, operations, and customers
• Multitask and work in a fast-paced environment
• Communicate with all levels of the business, always displaying trust and competency
• Ensure confidentiality of personal data
• Ensure completeness of check in and note any irregularities in returned orders
• Route incoming problem calls to proper resource
• Willingness to learn and advance as the job may expand
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum Qualifications

• Ability to work independently as well as be a team player
• Ability to handle multiple tasks concurrently
• Ability to organize and prioritize a variety of tasks/projects
• Strong written and oral communication skills with the ability to effectively communicate information to all contacts
• Strong attention to detail is required
• Ability to maintain composure during stressful situations
• Skill and diplomacy dealing with people
• PC skills with a minimum working knowledge of Microsoft Office

Desired Qualifications

• Customer service experience
• Previous distribution or production experience
• Previous administration support experience

Job Info

• Job Identification 177793
• Job Category Supply Chain/Logistics
• Locations 30 W Oxmoor Rd, Birmingham, AL, 35209, US (On-site)
• Job Schedule Full time
• Line of Business Kroger Delivery
• Required License and Certification Valid Driver License

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.