Logistics & Facilities Supervisor

New England Life Care; Woburn (MA); On-site; USD 60,000 - 67,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

403b retirement plan

Company paid Life insurance

Short- and long-term disability

Discretionary PTO

Job summary

New England Life Care in Woburn, MA is hiring a full-time Logistics and Facilities Supervisor to oversee the daily logistics operations, ensuring accurate packaging, coordinated routing, and timely delivery of medications and supplies to infusion patients. This role involves supervising all levels of Logistics Technicians, managing departmental workflows, and maintaining safety standards.

The position requires a valid driver’s license and excellent driving record; healthcare and customer service

Qualifications

• High School diploma or equivalent required.
• Healthcare and customer service experience preferred.
• LEAN and leadership development training desirable.

Responsibilities

• Oversee daily logistics operations and ensure accurate packing and timely delivery.
• Coordinate routing and supervise Logistics Technicians and staff.
• Maintain safety standards and cross-department workflow coordination.
• Ensure accurate inventory and packaging instructions for shipments.
• Assist in maintaining delivery instructions and addresses.

Skills

Customer service experience

Healthcare experience

LEAN / Leadership training

Education

High School diploma or equivalent

Pharmacy Technician certification (state regulations)

Tools

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Management Woburn, MA, US

Salary Range: $60,000.00 To $67,000.00 Annually

New England Life Care (NELC) is one of the fastest growing home infusion therapy services companies in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 70 hospital systems in Maine, New Hampshire, and Massachusetts. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service. Like our owner hospitals, NELC provides patient focused care.

New England Life Care has and continues to build a diverse, inclusive, and authentic workplace, so if you’re energized by this opportunity, you may be the person we are looking for!

New England Life Care is hiring a full-time Logistics and Facilities Supervisor to join our growing team! This is a full-time, salaried, exempt position.

Job Summary

The Logistics and Facilities Supervisor is responsible for overseeing the daily operations of the logistics department, ensuring accurate packaging, coordinated routing, and timely delivery of medications and supplies to NELC infusion patients. This role involves supervising all levels of Logistics Technicians, managing departmental workflows, and ensuring all facility and patient safety standards are strictly maintained. The person in this position is responsible for the coordination of seamless and cross-departmental workflow. Ensure internal and external customers’ needs are met. Delegates inter-department responsibilities to staff to maintain business needs.

• Health Insurance
• Vision Insurance
• Generous employer-matched 403b savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Discretionary PTO
• And much more!

Primary Job Responsibilities

• Accurately selects appropriate inventory items in accordance with delivery tickets in a timely manner.
• Collaboratively works with pharmacy and nursing to ensure timely delivery of medications and supplies to patients.
• Keeps pharmacy / nursing / delivery staff informed of any new delivery requirements including time restrictions.
• Receives products into the warehouse, verifying packing slips to the corresponding shipment and reports any discrepancies to the Manager. Verifies quantity received, lot numbers are documented and accurate. Submit packing slips electronically for system inventory replenishment.
• Monitors packing slips’ electronic submission communication for accuracy and requests from Regional Purchasing.
• Stocks enteral and medical supplies appropriately.
• Delivers medication to the designated area of the pharmacy and notifies designated pharmacy technician team member.
• Barcodes and Maps inventory items as needed in the system.
• Conducts inventory transfers enteral, medication, and supplies as requested.
• Conducts regular cycle counts for enteral and supplies for inventory accuracy improvement.
• Conducts enteral and supply expiration process to remove expired product from on hand inventory.
• Maintains inventory reports.
• Appropriately stocks all supplies that are necessary to package and ship patient orders, this includes all shipping of IV and enteral.
• Ensures rotation of enteral products upon receipt of new product.
• Properly packages patient medication / Enteral / supply orders to ensure integrity of product during shipment, to include proper labeling of bags and boxes to be delivered by all delivery methods. Demonstrates the ability to track packages through all delivery methods.
• Assist drivers in the coordination of delivery routes and reviews compound/delivery schedule for completed orders daily to ensure no scheduled deliveries are missed. Communicates any delivery time commitments to drivers.
• Schedules equipment, supplies and hazardous waste retrievals from patient homes in a timely manner.
• Coordinates hazardous waste storage and pick-up and ensures that designated area of warehouse is appropriately labeled and maintained in a neat / clean manner.
• Assists in maintaining accurate delivery instructions and addresses.

Regulatory Requirements

• Valid Driver license in state of employment required.
• Excellent driving record required.
• Knowledge of HIPAA Privacy and Security regulations preferred.
• Certification/Licensure as Pharmacy Technician as required by state specific Board of Pharmacy regulations.

Educational and Professional Requirements

• High School diploma or equivalent required.
• Previous experience in customer service field preferred.
• Previous experience in healthcare field preferred.
• Completes six continuing education programs in the period specifically related to professional development, LEAN and/or leadership development
• Relationship, empathy, customer service training course in desired form classroom/online training (6 hours)
• Completes education on OSHA safety standards,
• Complete Flow diagram and excel training course (4 hours)

''It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.”