Logistics Dispatcher & Customer Service Champion

Automatic Data Processing, Inc.; Woburn (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Benefits after 90 days

Job summary

Vital Delivery Solutions is seeking a dispatcher/customer service representative to join our team in Boston/Woburn, MA. This full-time hourly role supports our fast-paced delivery operations and offers benefits after a 90-day period.

You will answer calls, manage emails, bill and dispatch deliveries using software, monitor deadlines, assist drivers, and ensure accurate paperwork. The ideal candidate is reliable, detail-oriented, with solid communication skills and the ability to multi-task under

Qualifications

• Must be reliable and dependable.
• Comfortable with using a smart phone.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Be able to work independently.
• Must have a clean driving record.
• Must have clean criminal history.
• Must provide proof of valid driver's license.
• Must be able to lift up to 50 lbs.
• Fluent in Microsoft Office.
• Ability to work in stressful fast paced environment.
• Must be able to multi-task.

Responsibilities

• Answer incoming calls.
• Manage incoming emails.
• Bill and dispatch deliveries using software.
• Manage and monitor dispatch screen and deadlines.
• Assist drivers with questions.
• Verify and file completed paperwork.
• Provide customers with excellent customer service.
• Complete a daily shift checklist.

Skills

Excellent customer service

Attention to detail

Verbal and written communication

Multitasking

Independent work

Tools

Microsoft Office

Job description

Vital Delivery Solutions is seeking a dispatcher/customer service representative to join our team in Boston/Woburn, MA. This full-time hourly role supports our fast-paced delivery operations and offers benefits after a 90-day period.

You will answer calls, manage emails, bill and dispatch deliveries using software, monitor deadlines, assist drivers, and ensure accurate paperwork. The ideal candidate is reliable, detail-oriented, with solid communication skills and the ability to multi-task under