Logistics Dispatch & Customer Care Specialist

MAT Express; Hawthorne (CA); On-site; USD 27,552 - 38,572; Full time

Job summary

MAT Express is seeking a customer-focused professional to support freight operations in Hawthorne, CA. You will verify pick-ups and deliveries, dispatch drivers, and maintain accurate data and professional correspondence via phone and email.

The role requires at least 2 years in customer service, with preference for logistics familiarity. This is a 100% in-office position, with training and work location at MAT LAX, Hawthorne, CA 90250.

Qualifications

• 2+ years of customer service experience in logistics or related field.
• 100% in-office role in Hawthorne, CA.
• Strong problem-solving and communication skills.
• Ability to organize resources and manage time effectively.

Responsibilities

• Keep customers informed by forwarding freight status updates via phone and email.
• Arrange shipments by entering service orders/requests and expediting as needed.
• Coordinate dispatch of pickups and deliveries, considering route, time, and cost.
• Verify items shipped by matching bills of lading and noting discrepancies.
• Document damaged items, shortages, and mis-shipments.
• Contribute to ongoing employee education and value-added initiatives.

Skills

Relationship builder

Hunger for knowledge

Solutions based

Above average communicator

Intuitive

Tools

Microsoft Office

Adobe Acrobat

Job description

MAT Express is seeking a customer-focused professional to support freight operations in Hawthorne, CA. You will verify pick-ups and deliveries, dispatch drivers, and maintain accurate data and professional correspondence via phone and email.

The role requires at least 2 years in customer service, with preference for logistics familiarity. This is a 100% in-office position, with training and work location at MAT LAX, Hawthorne, CA 90250.