Logistics Dispatch Coordinator - Fast-Paced & Impactful

Ait-Worldwide-Logistics; Secaucus (NJ); On-site; USD 31,000 - 44,000; Full time

Job summary

AIT Worldwide Logistics in Secaucus, NJ is hiring a Dispatcher I to ensure smooth operation of our dispatch services. You will monitor vehicle movements, track pickups and deliveries, and assist with appointment scheduling.

You will actively monitor shipments, resolve issues, and keep accurate records of communications and milestones. The role provides essential administrative support to the dispatch team. Strong communication with clients, agents and drivers is required.

Qualifications

• 1+ years in Home Delivery, Final Mile, or Logistics.
• 1+ years in Customer service, Call Center, or Retail.
• Familiarity with dispatch operations and shipment tracking.

Responsibilities

• Monitor daily orders and communicate delays in real time to teams and clients; assist with scheduling and issue resolution.
• Dispatch and track vehicle schedules to locations based on needs.
• Serve as liaison between clients and agents; provide timely status updates.
• Handle inbound calls and emails related to shipments and services; resolve issues.
• Conduct daily roll calls for same-day and next-day deliveries; confirm readiness.

Skills

Customer service

Communication

Coordination

Problem solving

Multitasking

Education

High School Diploma or GED

Some College/Associate's Degree or Higher

Job description

AIT Worldwide Logistics in Secaucus, NJ is hiring a Dispatcher I to ensure smooth operation of our dispatch services. You will monitor vehicle movements, track pickups and deliveries, and assist with appointment scheduling.

You will actively monitor shipments, resolve issues, and keep accurate records of communications and milestones. The role provides essential administrative support to the dispatch team. Strong communication with clients, agents and drivers is required.