Global Logistics Dispatcher II

AIT Worldwide Logistics, Inc.; Secaucus (NJ); On-site; USD 38,000 - 53,000; Full time

Job summary

AIT Worldwide Logistics, Inc. is seeking a Dispatcher II in Secaucus, NJ to manage end-to-end dispatch operations, coordinate vehicle schedules, and resolve service issues. You will optimize routing, maintain documentation, and ensure SLA compliance across stakeholders.

The role requires 3+ years in logistics or customer service, strong multitasking, and team collaboration across time zones, with a wage range of $27.40–$38.70 per hour.

Qualifications

• High School diploma or GED required.
• 3+ years experience in customer service/operations.
• 3+ years experience in supply chain or logistics.

Responsibilities

• Route local freight and dispatch drivers and track shipments.
• Enter event data into MyAIT & AS400 accurately and promptly.
• Act as central contact between clients and agents for updates.
• Handle inbound calls, chats, and emails to resolve issues.
• Assist in scheduling and coordinating deliveries with customers.
• Ensure same-day shipments are marked complete and updated in systems.
• Audit records for photo documentation and compliance.
• Maintain detailed records of interactions and dispatch activities.
• Ensure independent contractors meet SLAs and optimize routing for cost efficiency.
• Perform other duties as assigned and comply with policies.

Skills

Customer service

Dispatch operations

SLA compliance

Communication skills

Team collaboration

Attention to detail

Problem solving

Freight rate calculations

Education

High School diploma / GED

Some College / Associate's Degree

Tools

AS400 tracking system

MyAIT

CargoWise / CCS

Microsoft Office

Job description

AIT Worldwide Logistics, Inc. is seeking a Dispatcher II in Secaucus, NJ to manage end-to-end dispatch operations, coordinate vehicle schedules, and resolve service issues. You will optimize routing, maintain documentation, and ensure SLA compliance across stakeholders.

The role requires 3+ years in logistics or customer service, strong multitasking, and team collaboration across time zones, with a wage range of $27.40–$38.70 per hour.