Logistics Customer Support Specialist

Oldcastle BuildingEnvelope; Elgin (IL); On-site; USD 24,507 - 31,133; Full time

Benefits offered by this job

Competitive benefits

Work-life balance

Potential for annual raises and bonuses

Training opportunities

Job summary

Oldcastle BuildingEnvelope in Elgin, Illinois is seeking a Customer Service Representative to manage customer communication and process orders. The role involves coordinating with distribution personnel for shipment status and resolving customer concerns.

The ideal candidate will have 2+ years of experience in customer service and proficiency in Microsoft Office. This position offers competitive pay and benefits, including work-life balance and training opportunities.

Qualifications

• 2+ years of customer service, call center, logistics, or distribution support experience.
• Experience managing phone and email customer interactions.
• Manufacturing, distribution, logistics, or supply chain industry experience.

Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, delivery inquiries, and service requests.
• Coordinate with distribution center personnel for shipment status and delivery updates.

Skills

Customer service experience

Strong communication skills

Organizational skills

Multitasking abilities

SAP or ERP system experience

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

Microsoft Office

Job description

Oldcastle BuildingEnvelope in Elgin, Illinois is seeking a Customer Service Representative to manage customer communication and process orders. The role involves coordinating with distribution personnel for shipment status and resolving customer concerns.

The ideal candidate will have 2+ years of experience in customer service and proficiency in Microsoft Office. This position offers competitive pay and benefits, including work-life balance and training opportunities.