Logistics Customer Support Coordinator

TQL; Charleston (SC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health, Dental and Vision coverage

401(k) with company match

Tuition reimbursement

Employee referral bonuses

Fortune 100 Best Companies to Work For

Job summary

TQL in Charleston, SC is hiring a Customer Service Coordinator. You will undergo extensive training to become a subject matter expert in a transportation mode and support daily shipment activities for our sales reps.

You will document tasks, coordinate shipments, resolve issues, and provide top-notch customer service while assisting with billing as needed. Join a Fortune 100 Best Companies to Work For and grow with structured career paths.

Qualifications

• 1+ year customer service experience preferred.
• Hall of fame work ethic with a history of excellent attendance.
• Strong verbal communication skills – face to face and over the phone.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.
• Ability to take ownership of responsibilities and see tasks through completion.

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s).
• Document and manage all tasks in our internal systems.
• Schedule appointments and help coordinate shipments from pickup to delivery.
• Help resolve shipping issues with a high level of professionalism.
• Provide excellent customer service to internal and external stakeholders.
• Support with billing and payment processing as needed.

Skills

Customer service

Communication

MS Office

Tools

Microsoft Office

Job description

TQL in Charleston, SC is hiring a Customer Service Coordinator. You will undergo extensive training to become a subject matter expert in a transportation mode and support daily shipment activities for our sales reps.

You will document tasks, coordinate shipments, resolve issues, and provide top-notch customer service while assisting with billing as needed. Join a Fortune 100 Best Companies to Work For and grow with structured career paths.