Customer Service Supervisor: Lead a Fast-Paced Support Team

DHL Supply Chain; Indianapolis (IN); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

PTO

Job summary

DHL Supply Chain is seeking a Customer Service Supervisor in the United States to coordinate and oversee shift activities, interface with customers, and collaborate with operations to resolve issues. The role emphasizes staff leadership, process improvement, and adherence to customer guidelines.

The ideal candidate has a Bachelor’s degree or equivalent, 1–3 years in a lead role, and 1–2 years in logistics, with a background in customer service and operations.

Qualifications

• Bachelor’s degree or equivalent experience, required
• 1-3 years of lead/supervisory/management experience, required
• 1-2 years of logistics industry experience, preferred
• Previous customer service and operations background, required

Responsibilities

• Coordinate and supervise the shift.
• Support staff activities on a daily and weekly basis.
• Provide an interface to the customer and follow up with operations to address customer issues.
• Review customer complaints with warehouse management and/or transportation.
• Execute daily customer contract requirements and identify accessorial activity.
• Interact with customer groups and provide first line of escalation for service issues.
• Ensure documentation is completed and filed according with guidelines.
• Lead and develop staff to improve productivity and provide recognition.
• Plan workload, forecast volume, and manage data for performance measurement.
• Analyze variances, develop corrective actions, and implement plans.
• Ensure value-added services for customers are completed as required

Skills

Leadership

Customer service

Logistics

Operations

Education

Bachelor's degree or equivalent experience

Job description

DHL Supply Chain is seeking a Customer Service Supervisor in the United States to coordinate and oversee shift activities, interface with customers, and collaborate with operations to resolve issues. The role emphasizes staff leadership, process improvement, and adherence to customer guidelines.

The ideal candidate has a Bachelor’s degree or equivalent, 1–3 years in a lead role, and 1–2 years in logistics, with a background in customer service and operations.