Logistics Customer Service Specialist

Old Dominion Freight Line, Inc.; Las Vegas (NV); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Vision & Dental

Disability insurance

Flex Spending Accounts

401k with company match

Life Insurance

Wellness program

Tuition Reimbursement

Training & growth

OD family culture

Career advancement

National opportunities

Job summary

Old Dominion Freight Line, Inc. is seeking a Customer Service Representative to join our team in a fast-paced service center environment.

The role focuses on delivering exceptional service by answering phones, responding to emails, and providing accurate rate quotes and shipment updates. You will assist customers with Bills of Lading and documentation, while supporting internal teams to ensure on-time delivery.

Qualifications

• High School diploma or equivalent preferred.
• 1 year of customer service experience, preferably in the transportation industry.
• Strong attention to detail and communication skills.
• Proficiency with Microsoft Office; AS400 experience preferred.

Responsibilities

• Answer phones and respond to emails in a courteous and timely manner.
• Provide rate quotes, sales bids, shipment status, and assist with Bills of Lading.
• Respond to customer issues in a timely manner.
• Provide Service 2.OD to internal and external customers.
• As needed, may assist with general office duties such as mailing, filing and copying.
• Scan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer system.

Skills

Customer service

Communication

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Office

AS400

Job description

Old Dominion Freight Line, Inc. is seeking a Customer Service Representative to join our team in a fast-paced service center environment.

The role focuses on delivering exceptional service by answering phones, responding to emails, and providing accurate rate quotes and shipment updates. You will assist customers with Bills of Lading and documentation, while supporting internal teams to ensure on-time delivery.