Freight Payments AP Specialist — Customer Service

Penske Logistics; Beachwood (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Penske Logistics in Beachwood, OH seeks an Accounts Payable Customer Service Associate to support freight payment operations and related financial systems. Onsite role with a 4-day week, strong data entry, and clear communication are essential.

The position handles invoice processing, contract interpretation for accurate rating, POD documentation, and performance reporting while delivering proactive customer support and ensuring timely issue resolution.

Qualifications

• At least 1 year of customer service experience is required.
• At least 1 year of accounts payable experience is required.
• Proficiency in Excel and Outlook is required.
• Ability to learn and operate multiple transportation systems and applications.

Responsibilities

• Invoice & Payment Processing: review, process, and audit carrier freight invoices.
• Contract & Audit Accuracy: interpret carrier contracts for accurate rating.
• Documentation Management: manage proof of delivery docs across platforms.
• System Maintenance: adjust TMS records and maintain data integrity.
• Process Control: generate weekly metrics and update SOPs.
• Issue Resolution: liaise with customers and carriers to resolve payments.
• Customer Support: respond to inquiries and support Operations Managers.

Skills

Customer service

Accounts payable

Excel

Outlook

Multitasking

Education

Bachelor’s degree or some college

High school diploma or equivalent

Tools

MS Access

Job description

Penske Logistics in Beachwood, OH seeks an Accounts Payable Customer Service Associate to support freight payment operations and related financial systems. Onsite role with a 4-day week, strong data entry, and clear communication are essential.

The position handles invoice processing, contract interpretation for accurate rating, POD documentation, and performance reporting while delivering proactive customer support and ensuring timely issue resolution.