Dock Customer Service Rep 12hr

Verst Logistics; Lewisville (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Verst Logistics in Lewisville, TX is seeking a reliable Customer Service Representative to handle inquiries, process orders, support invoicing, and communicate with customers and warehouse teams. You will maintain accurate records, respond promptly to customer needs, and ensure invoices are correct while liaising between accounts and operations to resolve issues.

Ideal candidates have a High School diploma or GED, 2 years of logistics or 3PL experience, excellent written and verbal

Qualifications

• High School diploma or GED required.
• 2 years experience in logistics, warehousing, distribution, packaging, manufacturing, or 3PL.
• Experience handling customer inquiries related to shipments, inventory, invoicing, billing, and order status.
• Customer service, account management, or related experience.

Responsibilities

• Respond to inquiries and process orders in a courteous, efficient manner.
• Input customer orders into the system and generate necessary paperwork.
• Ensure proper invoicing by verifying invoices in the system.
• Liaise between warehouse and customers regarding invoicing and collections.
• Maintain procedures and records for each account.
• Report customer feedback and trends to management.
• Answer calls and operate office equipment as needed.
• Create timely reports for management or customers.
• Maintain all order paperwork and customer files.

Skills

Interpersonal skills

Communication skills

Typing 30 wpm

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Carries out all customer service activities such as responding to inquiries, processing orders, billing, and handling complaints, in a prompt, courteous and efficient manner.

Duties and Responsibilities:

Essential Functions:

• Maintain excellent working relationships with customers by researching and responding to all inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc., in a courteous, professional and efficient manner.
• Process and accurately input all customer orders into the computer system and generate all related paperwork and necessary information required for customer and warehouse purposes.
• Ensure proper invoicing of customers by verifying computer generated invoices.
• Act as a liaison between the warehouse and the customer in administration of accounts, and between the office and customer regarding invoicing and collection concerns.
• Maintain a current and accurate procedures manual that details the processing requirements for each account.
• Report customer feedback to management in a timely manner, including any signs or trends of customer dissatisfaction.
• Answer telephone calls and operate various types of office machines and computers necessary to perform duties.
• Create accurate and timely reports as requested by management or customers.
• Maintain all paperwork associated with orders and the corresponding customer files.

Marginal Functions:

• Provide on the job training for new hires.
• Assist in the accounts receivable collections process with assigned customers.
• Generate customer thank you letters.
• Strive for continuous process improvement.

Job Specifications:

• High School diploma or GED
• 1-3 years' experience in general office environment, preferred.
• Willingness to learn internal customer service software applications
• Excellent interpersonal and communication skills, written and verbal.
• Must be computer literate, ability to type 30wpm and have working knowledge of Microsoft Office applications.
• Ability to work efficiently with a professional, customer friendly attitude.

Qualifications

Education

Required

High School or better.

Experience

Required

2 years:

Experience in logistics, warehousing, distribution, packaging, manufacturing, or 3PL environments

2 years:

Experience handling customer inquiries related to shipments, inventory, invoicing, billing, and order status

2 years:

Customer service, account management, customer support, or account representative experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.