Logistics Customer Service Coordinator | Growth & Shipments

Total Quality Logistics; Richmond (VA); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Comprehensive benefits package

Health, dental and vision coverage

401(k) with company match

Tuition and training reimbursement

Employee discounts

Job summary

Total Quality Logistics in Richmond, VA is hiring a Customer Service Coordinator to become the SME for administrative tasks, manage shipments from pickup to delivery, and support billing. You will assist sales reps, coordinate with internal teams, and provide exceptional service to clients and partners.

The role offers comprehensive benefits and career growth opportunities with structured advancement, while fostering a culture recognized as a Great Place to Work.

Qualifications

• 1+ year customer service experience preferred.
• Strong verbal communication skills, in person and on calls.
• Proficient in Word, Excel, and Outlook.
• Able to take ownership and see tasks through.

Responsibilities

• Become SME on administrative tasks for aligned accounts.
• Document and manage tasks in internal systems.
• Schedule appointments and coordinate shipments end-to-end.
• Assist with billing and payment processing as needed.
• Provide excellent service to internal and external stakeholders.

Skills

Customer service

Verbal communication

Microsoft Office

Ownership & accountability

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Total Quality Logistics in Richmond, VA is hiring a Customer Service Coordinator to become the SME for administrative tasks, manage shipments from pickup to delivery, and support billing. You will assist sales reps, coordinate with internal teams, and provide exceptional service to clients and partners.

The role offers comprehensive benefits and career growth opportunities with structured advancement, while fostering a culture recognized as a Great Place to Work.