Logistics Customer Service & Claims Specialist

APM Terminals; Santa Fe Springs (CA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

APM Terminals in Santa Fe Springs, California is looking for a Customer Service Representative. This role involves verifying delivery orders, ensuring data accuracy, and assisting with customer claims. The position promises a competitive salary of $20.00 - $22.00, depending on market conditions and final negotiations.

Benefits include medical, dental, vision, 401k with company match, employee assistance program, paid time off, and flexible work schedules.

Responsibilities

• Verify all delivery orders and bills of lading have been received and are correct.
• Check that data is correct in the system and input any missing data.
• Ensure that the WMS system is updated and accurate.
• Ensure that all documentation is processed in a timely manner.
• Record all customs clearance received from the broker daily.
• Maintain data integrity so that distribution can be received with no exceptions.
• Process paperwork out to operations at a container level.
• Make sure all diversion is accounted for and noted on consoles properly.
• Communicate daily with customer, broker, and other departments.
• Monitor and report any level of service failures to the Customer Service Manager.
• Handle all requests from customer in a timely manner.
• Assist other CSR staff as needed.
• Cross train in other areas of the team.
• Customer claim processing, reporting, and procedure compliance facilitation.
• Partner with Facility Manager to resolve claims.
• Implement new procedures that serve as check and balance to eliminate further claims.
• Support quality commitments, including training requirements and work instructions.
• Perform job-related duties as specified by management.

Job description

APM Terminals in Santa Fe Springs, California is looking for a Customer Service Representative. This role involves verifying delivery orders, ensuring data accuracy, and assisting with customer claims. The position promises a competitive salary of $20.00 - $22.00, depending on market conditions and final negotiations.

Benefits include medical, dental, vision, 401k with company match, employee assistance program, paid time off, and flexible work schedules.