Logistics Customer Advocate

Syncreon; Perris (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

DP World in Perris, CA is seeking a Customer Service Representative to own daily customer contacts via phone and email, ensure timely resolution per SLA, and proactively address issues affecting shipments. The role emphasizes communication, reporting, and collaboration with syncreon teams.

The ideal candidate has 2 years in tech logistics customer service, strong MS Office skills, and a detail-oriented, team-focused mindset. This onsite role offers growth within a global logistics company.

Qualifications

• Fluency in oral and written English is essential.
• 2 years’ work experience in a high tech customer services and logistics environment.
• Excellent knowledge of the Microsoft Office suite with proven reporting and presentation skills.
• Responsiveness in dealing with Customer requests.
• Attention to detail for billing, process analysis, customer complaints investigations & reporting activities.
• Excellent interpersonal skills.
• Ability to work as part of a team and assist other team members during peak volume periods
• Experience in carrier network management.

Responsibilities

• Owning, logging and ensuring all daily customer service contacts and queries are resolved per SLA.
• Reporting issues impacting customer shipments to relevant syncreon & customer teams and tracking resolution.
• Compiling, reviewing and actioning reporting suites for key account customer and syncreon business per KPI requirements.
• Actioning customer complaints with root cause/corrective actions documented and submitted to the customer.
• Carrier management including tracking open customer orders through delivery/return/claim and handling exceptions.
• Carrier performance reporting against KPI and actioning trends for root cause and corrective actions.
• Participating in weekly carrier and customer task meetings and monthly reviews/QBRs.
• Self-billing including compiling and managing all billing activities for all carrier and customer transactions.
• Providing daily/weekly/monthly reporting suite from the syncreon TMS system per required customer and carrier reporting requirements.
• Participating in syncreon control tower / customer projects.
• Being the voice of the customer.

Skills

Fluent English

Experience in customer service

Microsoft Office skills

Responsive to customer requests

Attention to detail

Interpersonal skills

Team collaboration

Carrier network management

Job description

DP World in Perris, CA is seeking a Customer Service Representative to own daily customer contacts via phone and email, ensure timely resolution per SLA, and proactively address issues affecting shipments. The role emphasizes communication, reporting, and collaboration with syncreon teams.

The ideal candidate has 2 years in tech logistics customer service, strong MS Office skills, and a detail-oriented, team-focused mindset. This onsite role offers growth within a global logistics company.