Customer Service Representative (NE)

Syncreon; Perris (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

DP World in Perris, CA is seeking a Customer Service Representative to own daily customer contacts via phone and email, ensure timely resolution per SLA, and proactively address issues affecting shipments. The role emphasizes communication, reporting, and collaboration with syncreon teams.

The ideal candidate has 2 years in tech logistics customer service, strong MS Office skills, and a detail-oriented, team-focused mindset. This onsite role offers growth within a global logistics company.

Qualifications

• Fluency in oral and written English is essential.
• 2 years’ work experience in a high tech customer services and logistics environment.
• Excellent knowledge of the Microsoft Office suite with proven reporting and presentation skills.
• Responsiveness in dealing with Customer requests.
• Attention to detail for billing, process analysis, customer complaints investigations & reporting activities.
• Excellent interpersonal skills.
• Ability to work as part of a team and assist other team members during peak volume periods
• Experience in carrier network management.

Responsibilities

• Owning, logging and ensuring all daily customer service contacts and queries are resolved per SLA.
• Reporting issues impacting customer shipments to relevant syncreon & customer teams and tracking resolution.
• Compiling, reviewing and actioning reporting suites for key account customer and syncreon business per KPI requirements.
• Actioning customer complaints with root cause/corrective actions documented and submitted to the customer.
• Carrier management including tracking open customer orders through delivery/return/claim and handling exceptions.
• Carrier performance reporting against KPI and actioning trends for root cause and corrective actions.
• Participating in weekly carrier and customer task meetings and monthly reviews/QBRs.
• Self-billing including compiling and managing all billing activities for all carrier and customer transactions.
• Providing daily/weekly/monthly reporting suite from the syncreon TMS system per required customer and carrier reporting requirements.
• Participating in syncreon control tower / customer projects.
• Being the voice of the customer.

Skills

Fluent English

Experience in customer service

Microsoft Office skills

Responsive to customer requests

Attention to detail

Interpersonal skills

Team collaboration

Carrier network management

Job description

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Looking for a new opportunity? Excited to join a growing team? Join us and contribute to a company that values quality, safety, and continuous improvement. At DP World, we work toward continuous growth and excellence as an organization and are looking for individuals that want to do the same. This opportunity will give the ideal candidate the experience desired to accelerate their career.

We are looking for a Customer Service Rep. for our Perris, CA facility. It's an exciting time to join the DP World team!

DP World delivers tailored, scalable and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years.

About the Role

How you will contribute

• Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA’s.
• Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant syncreon & customer teams and tracked through to resolution.
• Compiling, reviewing and actioning reporting suites for our key account customer and syncreon business per KPI requirements.
• Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer.
• Carrier management including tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.
• Carrier performance reporting against agreed KPI’s and actioning trends for root cause & corrective actions.
• Participating in weekly carrier & customer task meetings along with monthly reviews & QBR’s.
• Self-billing including compiling and managing all billing activities for all carrier and customer transactions.
• Providing daily/weekly/monthly reporting suite from the syncreon TMS system per required customer & carrier customised reporting requirements.
• Participating in syncreon control tower / customer projects.
• Being the voice of the customer.

Your Key Qualifications

• Fluency in oral & written English is essential.
• 2 years’ work experience in a high tech customer services and logistics’ environment.
• Excellent knowledge of the Microsoft office suite, with proven reporting & presentation skills.
• Responsiveness in dealing with Customer requests.
• Attention to detail for billing, process analysis, customer complaints investigations & reporting activities.
• Excellent interpersonal skills.
• Ability to work as part of a team and assist other team members during peak volume periods
• Experience in carrier network management.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between allnations and cultures– not just in what we do but also in how we behave.

We arededicated to creating a culture where everyone feels respected, supported, andempowered to reach their full potential. We believe that embracing inclusion anddiversity, drives innovation and growth and helps us connect people, businesses, andsocieties. Free minds and different perspectives are changing our world, and together we canchange what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

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Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles
Job Segment: Logistics, Supply Chain, Supply, Operations, Automotive