Logistics Coordinator II: Load Planning & Customer Service

Kenco Group; Janesville (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance including HSA, HRA,F

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Parental Leave

Job summary

Kenco Logistics is seeking a Logistics Coordinator II in Wisconsin to manage load planning, routing, and customer communications. You will be the primary customer-facing contact, coordinating with site personnel, carriers, and planners to ensure on-time deliveries.

Responsibilities include handling escalated inquiries, processing orders, and tracking inventory. Travel up to 25% may be required; strong communication and multitasking are essential for success.

Qualifications

• HS diploma or equivalent required.
• Minimum 1 year warehousing or DOT environment experience.
• Minimum 6 months experience as a logistics coordinator or related role.
• Data entry, filing, and telephone/email correspondence duties.
• Strong written and verbal communication skills.
• Ability to multi-task with high accuracy and professionalism.

Responsibilities

• Coordinates daily load planning, routing and deliveries using warehouse and transportation management systems with external partners and operations.
• Creates processes that aid in the coordination of all inbound and outbound orders to/from the facility.
• Serve as the key Customer Service Representative and acts as a central communication hub between customers, site personnel, third-party carriers/planners, and internal network drivers if customer has integration.
• Handle escalated customer service questions/needs via telephone and email with consistent professionalism.
• May be required to track inventory, process units, and prepare for shipment and delivery.
• Assures that all special customer requirements are actioned; enters proper information into the workflow schedule.
• Utilize thorough product knowledge to ensure customers receive the correct product in proper working condition.
• Maintains open communication with customer operations and sales forces regarding scheduled inbound/outbound deliveries.
• Acts as a central communication hub between customers, site personnel, third-party carriers/planners, and internal network drivers if customer has integration.
• Arranges outsourced carriers as needed.
• Assists Office Supervisor and provides backup as necessary
• Other duties as assigned.

Skills

Data entry

Filing

Telephone/email correspondence

Strong written and verbalcommunication

multitasking

Education

High School Diploma or equivalent

Job description

Kenco Logistics is seeking a Logistics Coordinator II in Wisconsin to manage load planning, routing, and customer communications. You will be the primary customer-facing contact, coordinating with site personnel, carriers, and planners to ensure on-time deliveries.

Responsibilities include handling escalated inquiries, processing orders, and tracking inventory. Travel up to 25% may be required; strong communication and multitasking are essential for success.