Logistics Coordinator II

Kenco Group; Janesville (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance including HSA, HRA,F

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Parental Leave

Job summary

Kenco Logistics is seeking a Logistics Coordinator II in Wisconsin to manage load planning, routing, and customer communications. You will be the primary customer-facing contact, coordinating with site personnel, carriers, and planners to ensure on-time deliveries.

Responsibilities include handling escalated inquiries, processing orders, and tracking inventory. Travel up to 25% may be required; strong communication and multitasking are essential for success.

Qualifications

• HS diploma or equivalent required.
• Minimum 1 year warehousing or DOT environment experience.
• Minimum 6 months experience as a logistics coordinator or related role.
• Data entry, filing, and telephone/email correspondence duties.
• Strong written and verbal communication skills.
• Ability to multi-task with high accuracy and professionalism.

Responsibilities

• Coordinates daily load planning, routing and deliveries using warehouse and transportation management systems with external partners and operations.
• Creates processes that aid in the coordination of all inbound and outbound orders to/from the facility.
• Serve as the key Customer Service Representative and acts as a central communication hub between customers, site personnel, third-party carriers/planners, and internal network drivers if customer has integration.
• Handle escalated customer service questions/needs via telephone and email with consistent professionalism.
• May be required to track inventory, process units, and prepare for shipment and delivery.
• Assures that all special customer requirements are actioned; enters proper information into the workflow schedule.
• Utilize thorough product knowledge to ensure customers receive the correct product in proper working condition.
• Maintains open communication with customer operations and sales forces regarding scheduled inbound/outbound deliveries.
• Acts as a central communication hub between customers, site personnel, third-party carriers/planners, and internal network drivers if customer has integration.
• Arranges outsourced carriers as needed.
• Assists Office Supervisor and provides backup as necessary
• Other duties as assigned.

Skills

Data entry

Filing

Telephone/email correspondence

Strong written and verbalcommunication

multitasking

Education

High School Diploma or equivalent

Job description

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.

About The Position

The Logistics Coordinator II is responsible for the primary customer facing processes and procedures in relation to load planning, routing, and deliveries. The Logistics Coordinator II is responsible for handling customer load reporting and requests. The Logistics Coordinator may also be responsible for prepping and processing orders for shipment.

Functions

• Coordinates daily load planning, routing and deliveries using warehouse and transportation management systems with external partners and operations.
• Creates processes that aid in the coordination of all inbound and outbound orders to/from the facility.
• Serve as the key Customer Service Representative and acts as a central communication hub between customers, site personnel, third-party carriers/planners, and internal network drivers if customer has integration
• Handle escalated customer service questions/needs via telephone and email with consistent professionalism.
• May be required to track inventory, process units, and prepare for shipment and delivery
• Assures that all special customer requirements are actioned; enters proper information into the workflow schedule
• Utilize thorough product knowledge to ensure customers receive the correct product in proper working condition.
• Maintains open communication with customer operations and sales forces regarding scheduled inbound/outbound deliveries.
• Acts as a central communication hub between customers, site personnel, third-party carriers/planners, and internal network drivers if customer has integration.
• Arranges outsourced carriers as needed.
• Assists Office Supervisor and provides backup as necessary
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent
• Minimum of 1 years of experience in warehousing or DOT related environment required
• Minimum 6 months experience as a logistics coordinator or related role required
• Performs general administrative duties including but not limited to data entry, filing, and telephone/email correspondence
• Strong written and verbal communication skills required
• Ability to multi-task and maintain a high level of accuracy and professionalism

Competencies

• Action Oriented – Taking on new opportunities and touch challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates – Building partnerships and working collaboratively with other to meet shared objectives.
• Decision Quality – Making good and timely decisions that keep the organization moving forward.
• Optimize Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.

Travel Requirements

• This position is expected to travel approximately 25% or less .

Disclosures

• For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/
• The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristic protected by law.
• Per company policy, all internal job postings expire 14 days from the date they are posted.

Benefits Offered

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays- 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.

Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.

Please click the image to download the EEOC ‘Know Your Rights; Discrimination is Illegal’ posting.

https://www.eeoc.gov/poster

For California residents please enter or copy/paste the address below into your address bar

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.

https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/