Logistics Coordinator (Contingent)

Cryoport Systems; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative firm in the life sciences sector is seeking a Logistics Coordinator to join its dynamic team. This entry-level position offers the opportunity to work remotely while providing essential support in managing temperature-sensitive shipments. The ideal candidate will have strong communication skills and a keen attention to detail, ensuring smooth logistics operations. With a focus on customer service, you will help maintain the integrity of supply chains critical to biopharmaceutical and healthcare industries. Embrace the chance to grow in a supportive environment dedicated to life and health solutions.

Qualifications

• 2+ years of experience in logistics management and customer service preferred.
• Proficient in Microsoft Office, especially Outlook.

Responsibilities

• Monitor exceptions of live shipments and escalate issues to management.
• Manage inbound calls and redirect to appropriate parties.

Skills

Logistics Management

Customer Service

Communication Skills

Data Entry

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

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Cryoport Systems is the life science industry’s most trusted provider of supply chain solutions for temperature-sensitive materials, serving biopharmaceutical, IVF and surrogacy and animal health organizations around the world. Cryoport Systems' proprietary Cryoport Express shippers, Cryoportal Logistics Management Platform, leading-edge Smartpak Condition Monitoring System and geo-sensing technology paired with unparalleled logistics expertise and 24/7/365 customer support, make Cryoport Systems the end-to-end temperature controlled supply chain partner that you can trust.

At Cryoport Systems, our mission is to support life and health by providing reliable and comprehensive supply chain solutions for the life sciences through our advanced technologies and dedicated personnel.

Location: Remote from anywhere within the U.S.

Hours: Monday through Friday, 12 AM - 8 AM PST

Position Summary

The Logistics Coordinator is part of the Logistics Management team, which is a subset of Cryoport’s Customer Service department. The Logistics Coordinator will report to one or more Logistics Managers and is responsible for alerting the logistics management team of any shipments with delays or other potential causes for concern, assisting with special projects, miscellaneous tasks as needed, and answering the logistics helpline to address or redirect calls.

Primary Responsibilities include, but are not limited to:

• Monitoring of exceptions of live shipments through Cryoport’s web portal and e-mail notifications
• Escalating exceptions internally to Logistics Managers
• Answering and routing client and carrier communications internally
• External communications to carriers and clients throughout shipment
• Following up with written and verbal communication
• Managing inbound calls and redirecting to appropriate parties

General

• Regular interaction with internal departments such as Operations, Accounting, Management, Sales, etc.
• Administrative tasks such as data entry required, but not limited to
• A readiness to assume other duties as assigned
• A willingness to work after hours and/or weekend shifts if needed
• Results driven, attention to detail, process-oriented
• Ability to meet deadlines consistently
• Ability to listen, understand and evaluate logistical issues
• Strong communication skills, both verbal and written
• Proven record of initiative and dedication to meeting the expectations and requirements of clients
• Demonstrated ability to take initiative and find innovative ways of delivering solutions.
• Ability to develop professional, supportive relationships with clients, vendors and internal employees.
• Willingness to continually embrace personal and professional development

Qualifications And Education Requirements

• High school diploma or GED required
• Must be proficient in Microsoft Office, including Outlook
• 2+ years of General Logistics management & Customer Service preferred

Compensation: $22 hr.

Cryoport is an Equal Opportunity Employer. For information, please visit www.cryoport.com.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Supply Chain, Customer Service, and Administrative

• Industries

  Transportation, Logistics, Supply Chain and Storage and Pharmaceutical Manufacturing

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