Logistics Coordinator: Carrier Support & Shipments

Ultipro; St. Louis (MO); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with company match

PTO

Casual dress code

Grubhub+ membership

Job summary

ACERTUS is seeking a Logistics Coordinator to monitor non-active shipments, manage operational exceptions, and maintain timely communication with assigned carriers to support on-time load execution and accurate status updates.

The role requires a high school diploma (associate preferred), familiarity with order entry or admin tasks in logistics, and strong Microsoft Office skills to deliver excellent customer service.

Qualifications

• High school diploma or equivalent; associate's degree in business or a related field is a plus.
• Some experience with order entry or a similar administrative role, preferably within the transportation or logistics industry is preferred.
• Some experience with customer service is preferred.

Responsibilities

• Review and resolve issues escalated from second shift teams to ensure continuity of operations.
• Ensure rate agreements are properly executed, signed, and audited for accuracy and compliance.
• Monitor dispatched and IR loads, addressing orders that remain unassigned or inactive beyond expected timeframes.
• Manage and update same-day shipment statuses to ensure timely and accurate tracking.
• Track multi-day shipments and resolve pickup and delivery issues to minimize delays.
• Follow up on delivered loads with missing Bill of Lading (BOL) documentation and ensure proper receipt.
• Receive and manage inbound calls from assigned carriers, providing timely support and issue resolution.
• Proactively communicate shipment updates, delays, and resolutions to carriers and internal stakeholders.
• Additional duties, assigned to support business needs.

Skills

Attention to detail

Communication

Multi-tasking

Independent work

Organized

Education

High school diploma

Associate degree in business or related field

Tools

Microsoft Office

Job description

ACERTUS is seeking a Logistics Coordinator to monitor non-active shipments, manage operational exceptions, and maintain timely communication with assigned carriers to support on-time load execution and accurate status updates.

The role requires a high school diploma (associate preferred), familiarity with order entry or admin tasks in logistics, and strong Microsoft Office skills to deliver excellent customer service.