Logistics Coordinator

MOVERS SPECIALTY SVC INC; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Work from home opportunity

Time and a half for overtime

Profit-sharing bonus

Year-end bonus

Referral bonus

401(k) with company match

Job summary

Movers Specialty Service (MSS) is seeking a full-time Logistics Coordinator to support our Account Executive team and external contractors. You will confirm services meet time, procedure, customer service and pricing standards in a high-volume environment, with emphasis on scheduling, cost analysis, and provider coordination.

The role offers remote work with in-office and hybrid options, competitive PTO, bonuses, and a 401(k) match.

Qualifications

• At least one year experience in work scheduling, dispatching or high-volume customer service is desired.
• Logistics coordination is highly valued.
• Must be able to work core hours 8:00am-5:00pm or 9:00am-6:00pm EST.
• Basic math skills for costing, discounts and margins.
• Strong organizational and communication skills; home-based work possible.

Responsibilities

• Prioritize orders and select approved service providers to fulfill each order.
• Communicate order requirements with providers and schedule service.
• Analyze cost of services and set appropriate pricing.
• Document and enter order information and complete paperwork.
• Confirm appointments and services and respond to issues.
• Adjust daily orders and provide work schedules as needed.
• Maintain relationships with primary service provider.
• Research and engage new service providers as needed.
• Conduct and record customer feedback surveys.
• Update the service provider database as changes occur.

Skills

Logistics coordination

Customer service

Scheduling

Dispatching

Time management

MS Office

MS Excel

Tools

MS Office

MS Excel

Job description

We’ve been named a Top Workplace by Philadelphia Inquirer and USA Today, with special recognition for employee well-being. Join a team that puts people first!

Why People Love Working Here

Compensation

Competitive salary + bonus structure

Competitive paid time off + holiday pay

FREE $50,000 term life and AD&D insurances.

401(k) with company match – Traditional and Roth options

Flexible Arrangements – work from home, hybrid, and in-office opportunities

Career pathing

Wells Fargo Center Events – Suite Access for Flyers games, Sixers games, and concerts

Flex saving accounts (HAS/FSA, dependent)

FREE short-term and long-term disability benefits

“My personal life and work life have never been this well balanced. I feel a great weight off my shoulders that I have a job I do not dread going to.”

Provides technical services such as disassembly, disconnect, assembly, connect, and crating of specialty household goods items like appliances, furniture, art, TVs, and heirlooms.

Offers custom commercial crating and product packaging solutions for safe transport of industrial, mechanical, technological, and fine art items.

Delivers customizable small and large-scale assembly, installation, and graphics & vinyl services to healthcare, hospitality, retail, commercial, and residential clients.

Location: Remote

Job Id:275

# of Openings:1

Selected as a Top Workplace in Philadelphia for 16 consecutive years and headquartered in Montgomeryville, Pennsylvania, Movers Specialty Service (MSS) is seeking a full-time Logistics Coordinator to support our Account Executive team and their external contractors who provide various logistic services. The Logistics Coordinator will confirm all services requested are properly carried out with respect to time parameters, technical procedures, customer service and pricing. This position requires highly organized coordination, rapid response follow-up, superior problem solving skills and creativity to satisfy both customer needs and MSS business requirements in a high-volume work environment.

Essential Functions and Responsibilities:

• Prioritizing orders andselecting approvedservice providersto fulfill each order.
• Communicating specific order requirements withprovider and scheduling service.
• Analyzingcost of services and assigning appropriate pricingas required.
• Documenting and entering order informationand completing all required paperwork.
• Confirming appointments and services while responding to any issues.
• Adjusting daily orders andproviding work schedules as needed in a timely manner.
• Establishing and maintaining positive relationships with primaryservice specialist.
• Researching and engaging newservice providersas needed using a variety of resources.
• Conducting and recording customer feedback surveys.
• Updating and maintainingthe service providerdatabase as changes occur.

Requirement:

• At least one year experience in work scheduling, dispatching or high-volume customer service is desired.
• Logistics coordination is highly valued.
• Must be able to work core hours of Monday-Friday 8:00am-5:00pm or 9:00am-6:00pm EST.
• Basic math skills needed to determine job costing, discounting and calculating profit margins are required.
• Ability to obtain detailed knowledge of services and technical applications.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Ability to effectively work from home. In-office and hybrid is available if preferred.
• Strong interpersonal and relationship-building skills.
• Computer proficiency in MS Office is required. Advanced MS Excel skills are preferred.
• Ability to work in a team environment a must.
• Ability to interact daily with both clients and contractors on problem solving a must.
• A quiet, designated workstation free from distractions is required to ensure focus and productivity in a remote environment.
• Bilingual, Spanish speaking a plus.

What We Offer:

• Work from home opportunity.
• Time and a half for overtime!
• Eligible for RAISES, profit-sharing BONUS, and year-end BONUS.
• Referral BONUS program - Once hired, refer a friend for an opportunity to earn a bonus!
• Employee FIRST work environment. We have been voted a Philadelphia top workplace for 13 consecutive years.

Additional Benefits:

• Medical, Prescription, Vision, and Dental.
• Paid time off.
• Holiday pay.
• 401(k) with a company match - Traditional and Roth options.
• FREE $50,000 term life and AD&D insurances.
• FREE short-term and long-term disability benefits.
• Flexible Savings Accounts.
• Suite at Wells Fargo Center for Flyers games, Sixers games, and concerts.
• Company sponsored events - see our company's career page for details (www.MSS1.com).

About MSS:

MSS, Inc. is a family-owned business that has delivered personalized moving-related services to the relocation marketplace since 1978. With centralized operations in Montgomeryville, PA,MSS comprises three distinct divisions: Relocation Support Services, Precision Packaging and Crating Services, and Pure Install Solutions.

MSS Relocation: Partners with moving companies to provide crating and technical services to household items like appliances, TVs, complex furniture, and exercise equipment for safe transit and restored comfort to those relocating.

Pure Install: Delivers customizable assembly, installation, repair, and maintenance services for healthcare, hospitality, retail, commercial, and residential needs.
Precision Packaging and Crating : Offers crating and packaging solutions to a wide variety of industries for safe transportation of items like machinery, artifacts, helicopters, medical equipment, and movie props.

MSS is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, marital status, genetic information or any other legally recognized protected basis.

MSS is not offering visa sponsorship for this position. Additionally, a background check is required.

WHAT IT’S LIKE TO WORK AT MSS

OUR HIRING PROCESS

Meet & Greet

You apply, we review, and then we'll have a phone chat. We’ll learn about you, and you’ll learn about us. Let’s make sure it’s a good fit for everyone.

Interview

You’ll meet with the hiring manager for an in-depth discussion about the role and your qualifications. You may even complete a short exercise. It’s a two-way street, though! We’re here to answer your questions, too.

Notification

A recruiter will notify you if you are selected for the position. If you aren’t a fit for this particular role, not to worry. We are consistently growing!

Happy International Women’s Day! We’re spotlighting Jasmine, one of the talented women in our Pure Install technician network whose skill, precision, and problem-solving help bring installation and assembly projects to life every day....

Happy International Women’s Day! We're spotlighting Ashley, one of the talented women in our technician network whose skill, dedication, and hands-on expertise help keep relocation support moving forward every day....

Through our employee charity drive, team members generously donated new toys and gift cards to support Montgomery County Department of Health and Human Services....

Some of our MSS teammates welcomed the start of the season by supporting Variety - the Children's Charity of the Delaware Valley’s Holiday Lane event!...

Grateful for good food, great people, and the teamwork that carries us all year long!...