Logistics Coordinator

Expeditors International; Tennessee; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Vacation & Sick Time

Health Plan

Life Insurance

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Training & Development

Job summary

Expeditors International in Tennessee is seeking a Logistics Coordinator to identify and understand customers' transportation needs. You will receive, book, and schedule transportation orders, ensuring timely and accurate freight movement while delivering exceptional customer service.

You will prepare documentation, load shipment data, dispatch freight, communicate with customers and vendors, monitor reports, and manage invoicing in line with SOPs and tariffs.

Qualifications

• High School Diploma.
• Excellent customer service skills; friendly, courteous, empathetic and helpful.
• Proven interpersonal skills to listen, understand, and communicate clearly.
• Strong attention to detail and organizational skills.
• Willingness to learn and expand knowledge base.
• Sense of urgency in customer service activities.
• Emotional resilience to withstand stress.
• Ability to work effectively with others.

Responsibilities

• Prepare, handle, and process documentation including air waybills and regulatory documents.
• Update and load shipment information into the operating system timely and accurately.
• Timely freight dispatch to avoid disruptions in the customer's supply chain.
• Communicate effectively with customers, vendors, and Expeditors network via email, phone, IM.
• Review and monitor reports to understand performance and improvement opportunities.
• Execute invoicing according to SOPs, rate shells, and tariffs.
• Maintain vendor relationships with airlines, trucking companies, and others.
• Maintain compliance with internal policies, regulations, and customer requirements.
• Meet KPIs in support of department, branch, product, and company goals.
• Understand department processes and seek opportunities for efficiency improvements.
• Escalate problems or decisions to management per guidelines when necessary.

Skills

Customer service

Interpersonal skills

Attention to detail

Organizational skills

Learning mindset

Stress resilience

Teamwork

Communication

Education

Bachelor's degree in Business, Supply Chain/Logistics or related field

One year of customer service experience

Job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Globally unified systems

Job Description

The role of a Logistics Coordinator is to identify and understand our customer's transportation needs.Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role one must be customer focused, should be able to think creatively about problems and overcoming them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers.

Responsibilities may include any/all of the below:

• Prepare, handle, and process documentation- including house and master air waybills, commercial documents and customs/regulatory documents
• Update and/or loadshipment information ina timely and accurate manner into our operating system
• Timely freight dispatch to avoid disruptions incustomer's supply chain
• Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
• Review and monitor reports to understand individual performance, impact and opportunities for development
• Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs
• Contribute to maintaining strong vendor relationships- airlines, trucking companiesand others
• Maintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirements
• Meet key performance indicators in support of department, branch, productand company goals
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
• Escalate problems or decisions toManagement based on established guidelines and procedures when necessary

Qualifications

Minimum Qualifications:

• High School Diploma
• Excellent customer service skills; friendly, courteous, empathetic and helpful
• Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results
• Strong attention to detail and organizational skills
• Proven desire to learn and expand knowledge base
• Sense of urgency around all aspects of customer service
• Emotional resilience, can withstand stress
• Work effectively and productively with others

Desired Qualifications:

• Bachelor's degree in Business, Supply Chain/Logistics or related field is preferred, but not required
• One year of work experience in a customer service related role

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Please note, this opportunitydoes notsponsor work visas and hasnorelocation assistance.

All your information will be kept confidential according to EEO guidelines.