Logistics Coordinator

Chromalox; La Vergne (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Chromalox is seeking a Logistics Coordinator in La Vergne, TN to manage the flow of raw materials and finished products from suppliers to customers. You will handle shipping paperwork, coordinate carriers, and resolve shipping issues while maintaining accurate records.

The role requires 3+ years in customer service or related field, strong verbal and written communication, and familiarity with Microsoft Office.

Qualifications

• At least 3+ years of customer service or related experience.
• Proven verbal and written communication skills.
• Freight, exports, and billing experience is a plus, not mandatory.
• Proficient with Microsoft Suite.
• Organizational skills and workload prioritization.
• Strong communication with sales, carriers and customers.

Responsibilities

• Prepare and manage shipping documents (bills of lading, customs paperwork, export docs, invoices).
• Label freight properly before shipping and ensure paperwork accuracy.
• Coordinate with carriers and suppliers; arrange pickups and track shipments.
• Maintain sales records and provide information for finance.
• Address delays, damage, or shipping errors; submit/resolve claims with transporters.
• Assist in resolution of credit issues and invoice discrepancies.
• Ensure compliance with transportation laws, safety standards.

Skills

Customer service

Verbal communication

Written communication

Freight knowledge

MS Office

Organizational skills

Logistics coordination

Education

GED or High School Diploma

Tools

Microsoft Excel

Job description

Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies.

At Chromalox, we build advanced thermal technologies for the world’s most challenging industrial heating applications.

Headquartered in Pittsburgh, Pennsylvania, we got our start with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element. It was this then-advanced thermal technology that launched an entire industry.

We excel in industries that have high expectations. We are acknowledged as experts at delivering solutions that exceed specifications, limit risk, and reduce operating costs.

Join us as we continue to provide solutions to our customers and the world!

The Role

Our Logistics Coordinator will perform duties assigned to meet efficient supply chain management. Ensuring the flow of raw materials and final products from suppliers to retailers and customers. Performs and participates in the efficient handling of customer orders, documentation, shipping, including exports and associated administrative functions related to processing orders.

Your Responsibilities

• Prepare and manage shipping documents, including bills of lading, customs paperwork, export documentation and invoices.
• Prepare paperwork and properly label freight prior to shipping
• Coordinate with carriers and suppliers, arranging pickups and tracking shipments to their destination.
• Maintain sales records and provide appropriate information for finance.
• Address delays, damage, or shipping errors promptly and effectively, submit & resolve claims with transportation providers.
• Participate in resolution of credit problems and invoice discrepancies.
• Ensuring adherence to transportation laws, regulations, and safety standards.
• May be required to cross train and demonstrate competency in all essential job functions of the department working at different workstations as production needs require.

Requirements

• At least 3+ years of customer service or related experience required; GED or High School Diploma is preferred.
• Proven working experience with effective verbal and written communication.
• Proven working experience in freight, exports, and billing is a plus, not mandatory.
• Proficient working experience with a computer and/or Microsoft Suite.
• Comfortability with organizational skills and prioritizing workload.
• Strong verbal and written communication skills for interacting with sales, carriers and customers.

At Chromalox, we are not just an employer but a champion of equal opportunities and inclusivity. We are dedicated to fostering a workplace that adheres to the highest hiring standards and is free from discrimination and harassment. Chromalox is an equal opportunity employer; our commitment extends to all aspects of employment, ensuring that no individual is mistreated or discriminated against based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.