Logistics Coordinator

National Beverage Corp.; Gainesville (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

National Beverage Corp. is seeking a Logistics Coordinator to manage order processing and logistics tasks. The role requires excellent communication and problem-solving skills, along with experience in customer service or logistics. Responsibilities include tracking orders, managing exceptions, and utilizing technology to ensure integrity in the logistics department.

Qualifications

• 3+ years' experience in customer service or logistics coordinator.
• Ability to work well in a fast-paced environment.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage all aspects of verifying and processing orders.
• Research and process carrier detention and non-compliance fees.
• Communicate results to affected departments with accuracy.

Skills

Communication

Problem Solving

Computer Skills

Customer Service

Education

High school diploma/GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

The Logistics Coordinator will be responsible for managing all aspects of verifying and processing orders through pick up, delivery, detention, OSD, returns to completion of the order. Processes to include reporting, track and trace of specific accounts and any other task assigned by manager.

Essential Functions

• Research, verify, investigate and process carrier detention and non-compliance fees associated with customer orders.
• Utilize TMS to assign loads to carriers, monitor and resolve acceptance.
• Utilize customer websites to acquire delivery appointments per customer.
• Notify appropriate individuals within the company of new contracts and/or amendments.
• Manage OSD exceptions; provide solutions for reverse logistics process in a timely manner.
• Manage the returns program for all customers.
• Track and Trace loads/accounts as needed.
• Provide proof of deliveries to various departments.
• Utilize advanced technologies to ensure data system integrity within the logistics department.
• Process all solutions and verifications with a sense of urgency.
• Communicate, report results to affected departments with accuracy and detail.
• Identify potential problems and escalate appropriately.
• Provide back-up coverage for Logistics team as needed.

Qualifications

• High school diploma/GED required (Bachelor's degree preferred)
• 3+ years' experience in customer service or logistics coordinator
• Excellent communication and problem solving skills
• Ability to work well in a fast-paced environment
• Strong computer skills, proficiency with Microsoft Office (Word, Excel, Access, PowerPoint, Outlook, etc.)
• Ability to establish and maintain working relationships with customer service, deductions and shipping dock personnel.

AAP/EEO Statement

Shasta Beverages, Inc. provides equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, genetics, gender identity, disabled veterans or sexual orientation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.