Logistics Coordinator

ICAT Logistics; Elkridge (MD); On-site; USD 33,000 - 39,000; Full time

Job summary

ICAT Logistics is seeking a Logistics Coordinator for overnight shifts (three 12-hour shifts: Fri-Sun, 6:00 pm–6:00 am EST). The role involves cradle-to-grave logistics work, shipment scheduling, dispatching, planning, tracking, and client communication within the Aviation/Aerospace Department.

Responsibilities include handling inquiries, routing, tracking shipments, and coordinating with internal/external partners to ensure timely and cost-effective deliveries.

Qualifications

• Bachelor’s degree in supply chain, or related field preferred.
• Transportation experience or internship is ideal.
• International airfreight experience required.
• Aviation experience required.

Responsibilities

• Answering phones and e-mails professionally and expediently.
• Assess Sales rep/ project manager needs and determine contact reason.
• Gather all relevant information during order input.
• Route packages based on customer specifications.
• Track and monitor shipments with updates at each step.

Skills

multitask

customer service

communication

time management

detail orientation

team player

MS Office

Education

Bachelor's degree in supply chain

Tools

Microsoft Office

Job description

Sunday - 6:00 pm - 6:00am EST Under minimal guidance from the Director, the Logistics Coordinator is responsible cradle to grave work ideology, shipment scheduling, dispatching, planning, tracking, and communication.

Description

Aviation/Aerospace Department

Overnight Shift - three 12-hour shifts

Friday - 6:00pm - 6:00am EST

Saturday - 6:00 pm - 6:00am EST

Sunday - 6:00 pm - 6:00am EST

Under minimal guidance from the Director, the Logistics Coordinator is responsible cradle to grave work ideology, shipment scheduling, dispatching, planning, tracking, and communication.

Responsibilities

• Answering phones and e-mails professionally and expediently.
• Adequately assess Sales rep/ project manager needs and determine the reason for contact
• During order input, adequately gather all relevant information
• Effectively route packages based on customer specifications
• Track and monitor all shipments with process updates at each step including possible setbacks such as delays, cancellations, field damage, etc.
• Notify responsible parties for special services requests
• Identifying opportunities for process improvements to augment the level of quality of service
• Additional duties as assigned.
• Work with external and internal clients to arrange, transport, and deliver their consignments.
• Utilize our vendors and partners to provide timely, professional, and cost-effective solutions.
• Utilize our TMS effectively and diligently.
• Use your sense of urgency to identify, communicate, and solve problems.
• Communicate effectively with Sales reps/project managers, coworkers, and management.
• Have a familiarity with governmental compliance agencies such as the TSA and DOT.
• Perform other duties as assigned

Requirements

Qualifications & Skill Requirements

• Bachelor’s degree in supply chain, or related field preferred
• Transportation experience or internship is ideal
• International airfreight experience required
• Aviation experience required
• Natural ability to multi-task in a fast-paced work setting
• Impeccable customer service skills; ability to build trust and maintain relationships within the business
• Ability to communicate (written and verbal) effectively in a diverse, multicultural environment
• Excels in meeting deadlines and demonstrates superior time management skills
• Must possess strong attention to detail
• Highly motivated team player with an outgoing and positive work attitude
• Advanced skills with Microsoft Office products and daily PC use

Physical Requirements

• Must be able sit, walk and stand on a continuous basis, as well as be able to communicate effectively through written and verbal expression using either a PC/keyboard or a telephone.
• Must be able to effectively deal with moderate levels of stress
• The noise level in the work environment is moderate to high
• Must be able to stand, kneel, bend, squat and stoop as needed
• The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Key Competencies

• Problem-solving solutions
• Ability to work in a time-sensitive environment
• Desire and drive to learn and grow
• Highly motivated team player with an outgoing and positive work attitude
• Well organized, able to plan and effectively set priorities for implementation
• Ability to be flexible as priorities shift
• Demonstrated ability to work in a client centric environment
• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
• Outstanding communication skills - Excellent verbal and written with an emphasis on listening
• Understanding and responsive to situations that require a sense of urgency
• Consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Adaptive to ICAT’s core values

Supervisory Responsibilities: No

Travel Requirement: No

Hourly Rate Range: $23.87 - $28.08