Logistics Coordinator

Line Up Aviation; Town of Florida (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

A logistics company is seeking a Logistics Coordinator to manage operational processes and ensure exceptional customer service. The ideal candidate will have at least 3 years of experience in time-critical logistics, along with excellent communication skills and a proven ability to handle operational challenges. Key responsibilities include overseeing delivery operations, managing customer interactions, and implementing process improvements. This is a permanent position based in the Miami area, requiring flexibility to work outside standard hours.

Qualifications

• Minimum of 3 years of experience in logistics.
• Proven background in time-critical logistics and aviation AOG shipments.
• Excellent written and verbal communication skills.
• Knowledge of customs procedures and import/export processes.
• Familiarity with incoterms and international trade compliance.
• Willingness to obtain IATA Dangerous Goods Awareness certification.

Responsibilities

• Oversee day-to-day operations to ensure timely delivery of shipments.
• Act as the primary point of contact for customers.
• Support process improvement initiatives for operational efficiency.
• Communicate with carriers to ensure seamless operations and resolve issues promptly.
• Collaborate with cross-functional teams to streamline workflows and reduce turnaround times.
• Prepare and raise AWBs and ensure DG declarations and customs paperwork are obtained.
• Act as primary contact for customers, delivering exceptional service and updating shipment status.
• Proactively update customers with real-time shipment status and manage expectations.
• Maintain high data accuracy in shipment documentation and scheduling.

Skills

Time-critical logistics

Customer service

Communication skills

Attention to detail

Education

Min 3 years of experience in logistics

IATA Dangerous Goods Awareness certification

Tools

DG declarations

Job description

On behalf of our client, we are seeking a Logistics Coordinator to join on a permanent basis. As the Logistics Coordinator, you will be responsible for managing and optimizing operational processes while ensuring exceptional customer service in a fast-paced and time-sensitive environment.

Role:

Logistics Coordinator

Salary

On Application

Contract

Monday - Friday working shifts - required to work occasional weekends also.

Location

Miami area

Responsibilities

• Oversee day-to-day operations to ensure the timely and efficient delivery of time-critical shipments.
• Coordinate and manage the transportation of time - critical shipments, ensuring compliance with all relevant regulations and guidelines.
• Provide accurate and timely quotes to customers based on shipment requirements, service levels, and routing options.
• Communicate with carriers and vendors to ensure seamless operations, resolving any issues or discrepancies promptly
• Collaborate with cross-functional teams to streamline workflows and address operational challenges.
• Prepare and raise AWBs and ensure that all supporting documentation-such as DG declarations, commercial paperwork and customs paperwork-is correctly obtained from relevant parties.
• Act as the primary point of contact for customers, delivering exceptional service and handling inquiries efficiently.
• Proactively update customers with real-time shipment status to manage expectations
• Resolve customer issues and concerns to ensure a high level of satisfaction.
• Implement feedback mechanisms to continually enhance the customer experience
• Support process improvement initiatives aimed at increasing operational efficiency and reducing turnaround times.
• Assist with additional duties and special projects as assigned by management.
• Maintains high accuracy when handling shipment data, documentation, and scheduling, minimizing costly errors.
• Efficiently prioritizes tasks in a fast-paced, deadline-driven environment with multiple simultaneous shipments.
• Communicates clearly and professionally with customers, carriers, and internal teams-both verbally and in writing.
• Responds calmly and quickly to operational disruptions, proposing practical solutions under pressure
• Maintains a service-first mindset even in challenging situations
• Remains flexible and composed in changing conditions, including after-hours issues, urgent reroutes, or last-minute requests
• Works effectively with colleagues across departments to ensure seamless service and operational continuity.
• Takes proactive steps to prevent problems, improve processes, and follow up without needing direction.
• Understands freight forwarding workflows, especially for air freight and time-critical logistics

Education and Experience

• Minimise 3 years of experience
• Proven background in time-critical logistics and aviation AOG shipments
• Experience working in a 24/7 logistics time-critical service environment.
• Solid understanding of air freight procedures, routings, and documentation
• Excellent written and verbal communication skills for engaging with customers, carriers, and internal stakeholders.
• Strong attention to detail and ability to maintain high accuracy under pressure
• Knowledge of customs procedures import/export
• Flexibility to work outside standard hours when needed due to the nature of time-critical logistics.
• IATA Dangerous Goods Awareness certification (or willingness to obtain).
• Experience with quoting freight services and understanding of rate structures and margins.
• Knowledge of customs clearance procedures and relevant documentation (even if managed externally).
• Familiarity with incoterms and international trade compliance.

Application

If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation.